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Getting started with Ontrack EasyRecovery [video]

Video Transcript

In this video, we’ll show you how to setup, use and activate the Ontrack EasyRecovery software, which can be used for DIY data recovery.

Hi, my name is Mikey. In today’s video, I’ll be walking you through the setup and operation of the Ontrack EasyRecovery software which can be used for DIY data recovery. However before we get started, I’d like to mention that your success in recovering files depends a great deal on how the disk is handled and the amount of information that is written to the disk after the deletion occurred. Even browsing the Internet or checking emails saves more information to your drive, which could potentially overwrite the data you are looking for. So, to mitigate this risk always install our software somewhere other than where the data loss occurred and connect up your affected drive or device via a USB cable, for example. The more activity, the less chance there is of a recovery. If you are watching this video and you need to recover data from an internal laptop/computer drive but you do not know how to remove it and connect it to another machine, or you do not have access to another computer, we have an in house service that can help. We’ll speak more about that later on in the video.

For demonstration purposes, I have a USB drive, from which I’ve accidentally deleted a presentation and some pictures from. In this video, we’ll be using the Ontrack EasyRecovery software to get back these deleted files.

So once you have downloaded EasyRecovery from our website and you have safely installed the software onto a computer, opening the software for the first time will present you with the following licence manager window. Simply click ‘Run as evaluation’ to start the software in demo mode.

This will take you to the home screen, where you can click continue to get started.

Now we’re at Step 1, where the media type needs to be selected. You can select this from the icons shown. In this case we’ve got a USB drive, so we’ll select the ‘Memory device’ option and press continue.

On Step 2, we’ve now got to choose the device or volume that needs scanning. You can see my USB drive has appeared in the list. We’ll select the volume that we’d like to scan and press continue. Only choose the ‘disk option’ here if your volume does not appear in the list.

Now we’re on Step 3, where we need to choose the type of scan we want to complete. As I’ve deleted some files from this device, I’ll choose the ‘Deleted File Recovery’ option and go ahead and press continue.

Step 4 shows us a confirmation of the options we’ve selected, before we start the scan. Notice that we’ve selected a memory device as the media type, the volume to scan and we have selected the ‘Deleted File Recovery’ option. If I wanted to change anything, I could just press ‘go back’.

You can now see in Step 5 that the scan has started running and has finished very quickly, as this device’s data capacity is very small. The scan could take you up to few hours depending on the amount of data that your device holds. If the scan time is unreasonable, i.e. 100’s of hours, or if you experience any warning messages during the scan about ‘bad blocks’, we’d advise to safely discontinue using the software and your device. In these cases, there may be something physically wrong with your device and continuing to operate it may incur further data loss. Feel free to contact us in this situation as we have an in-house service that can help you.

Now that the scan has finished, we can see that EasyRecovery has found the files we want to recover. You can also check the quality of the recovered files by using the built-in file viewer. This is where the features of the free trial end, however you should now have a good idea of what data is recoverable. If you can see the files you need, you can now choose to purchase a full licence to recover them.

To purchase a licence, simply visit the online shop on our website. Make sure that you are purchasing the correct licence for the software you have downloaded. For example, if you have downloaded the Home edition of EasyRecovery, you would need to purchase the Home edition from our online shop. Once a purchase has been made, you will receive an email from our online shop provider with information about your licence. This will include a ‘serial number’, which will begin with the letters ‘ERHOM’, ERPRO, or ‘ERENT’, depending on which version you have purchased. Once received, go back into EasyRecovery and click the following key icon at the top of the screen. Don’t worry, as long as you do not close down the software or switch off your machine your scan results will be saved.

This will take you back to the licence manager screen where we started earlier, this time, click the blue link that says ‘click here for activation code’. This will open up a webpage, where you’ll need to type in this serial number. Make sure you fill out your full details, so that the software is registered in your name and our support team can assist you if you have any problems later on. Once you have clicked submit, an ‘activation code’ will be presented to you. Click ‘copy to clipboard’, go back into EasyRecovery and press the paste button at the bottom. Then select ‘activate now’. You have now successfully activated your software.

You will then be redirected back to your scan results, where you can now go ahead and save your files to another location. You can select all of the files at once or just a select few. Right-click and save as, and browse to an alternative device, making sure it is not the same one that has suffered the data loss. You can now open and test these files in their respective applications. It’s worth noting that in some cases files will not open due to corruption as a result of the data loss. In these cases, you can contact us for more information about our in-house service that can help.

That concludes our how-to-guide for Ontrack EasyRecovery. If you have purchased a licence via our website and you have questions relating to your order, or if you have any further technical questions about the software, check the email you were sent with your licence information; included in this email will be details on how to contact both our order enquiry and technical support teams.

Lastly, if you think that your device has physical damage or EasyRecovery cannot find your files, we would advise to stop using your device and give us a call or visit our website for more information on how to proceed.

Thank you for watching.

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