Categories: Top Tips

SOS: Data recovery after a flood

Since 2002 we have already seen two European “floods of the century”, and the century is just beginning! Many people and businesses had only just rebuilt everything after the first flood when the second came, and now many are seriously considering moving their business elsewhere.

The worst-case scenario is, of course, when you don’t have time or get a chance to move your computer equipment and it gets flooded with water. Short circuits caused by water will most probably have damaged the hardware and therefore data within. But the data stored on the device is normally much more important than the hardware itself, and in most some cases, a specialist will be able to help recover the data. Here at Kroll Ontrack, we have a highly competent team of specialists in recovering data from flood- & water-damaged devices.

Here are a few general guidelines they recommend following in the case that your equipment does get flooded:

  • Don’t turn on the device. Testing to see if a damaged device still works can exacerbate the damage, and even endanger your life
  • No sudden movements. Shaking, dissembling or even attempting to clean the device may result in further damage
  • Don’t try to dry your equipment. Attempting to dry your device with a hair dryer or in the oven is a bad idea. If you wish to send it to a specialist, the best option is to remove the hard drive as it is, wet and dirty, wrap it in a damp towel and put it in an anti-static plastic bag. The specialist can then proceed with handling the drive in a cleanroom with professional equipment
  • Don’t wait. Humidity in disks causes corrosion that will only get worse the longer you wait, so the chances of recovering data are greater the faster you react. Send us your disk as soon as possible, or get in contact to arrange free collection from your business or home
  • And lastly: Don’t give up. No matter how bad your PC may look, think positive! Our experts here at Kroll Ontrack with the help of the latest technology and laboratories, have a very high success rate in recovering data
Sam Wiltshire :

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