Dedicated resources and information to help grow your data recovery business.
As an Apple Authorised Service Provider, you can benefit from resources and training materials to generating data recovery awareness, produce leads and increase customer loyalty.
Program benefits
Apple has collaborated with Ontrack and its Ontrack Data Recovery team to develop an online portal specifically designed to meet the needs of Apple Authorised Service Providers and their customers.
- Fast, efficient online Apple warranty job registration
- Automated reporting to Apple:
- No impact on Service Excellence
- KBB return window extended
- Data recovery parts excluded from KBBTAT scoring
- Sales and marketing tools to grow business
- Professional service by recognised industry leader
- Over 30 locations and labs worldwide
- Escalated service levels available
- New, innovative recovery solutions for all Apple devices
Your AASP benefits
- Free inbound and outbound media shipping
- Free comprehensive evaluation
- No recovery, no fee policy
- Real-time, 24-7 online job tracking
- Service options to fit all budgets and timelines
- All Apple warranties remain valid
- Access to Apple Certified engineers with extensive recovery experience
- Reseller discounts or referral commissions available
- Resell additional solutions to support your customer’s data lifecycle
Apple recovery: all models, all versions.
| Mac system recovery | |||
|
|
|
|
| Mac server recovery | |||
|
|
|
|
| Mac application recovery | |||
|
|
|
|
| Mac operating system recovery | |||
|
|
| |
Our data recovery process
Four simple steps to get lost data back for your customers.
Consultation
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Evaluation
Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
Recovery
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Return
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
More resources and training
Check out the Authorised Partner Resource Centre to access your marketing resources, sales tools and training materials.