Hard Drive Shipped Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.

Database types

Our Ontrack® Data Recovery services are trusted by thousands of IT professionals and technology users with inaccessible or lost database files.


  • Paradox®
  • Lotus® Notes
  • SAP
  • Sybase®
  • Visual FoxPro DBF
  • Interbase®
  • FileMaker®

Yours isn’t listed? Don't worry; with the largest R&D team of any data recovery provider, we can recover your data from any application, file or data loss situation.

Emergency database recovery

If you need to recover your data ASAP, our remote data recovery service can restore lost and damaged data onto a new database server. We set this up on the client's site using our proprietary software and a secure internet connection. This solution is quick, secure and cost-effective for database recovery.

Database recovery process

A successful recovery of these types of files requires a verification of the storage device or system and the file system that contains the database.

Data recovery steps Description
Stage 1 Target LUN (SAN or NAS), iSCSI* LUN identification, low-level DAS/RAID are verified at block level.
Stage 2 Volume file system indices are checked for meta-data-to-data stream integrity.**
Stage 3 Database file integrity is checked.
Stage 4 Database listing of all recoverable tables and rows is completed.

*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

Why choose us for your database recovery?

Ontrack engineering teams have certified developer status. Our industry partnerships allow us to develop the best solutions in the market so you can get the best chance to recover data from your critical database applications.

Get your data back!

Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

+44 (0)1372 741 999 Get a free quote