Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.
Where is your email stored?
Some software, like Microsoft Outlook, stores email on hardware. We can successfully recover email from hardware, even if it has stopped functioning.
Web-based email applications (e.g. Gmail, Outlook.com, Yahoo, etc.), store emails in the cloud. If you have taken the additional step to back up your email to hardware, we can help you recover it.
Unsure if you may have locally stored emails?
This table shows the most common email application types and where the email content is stored.
|Email application type||Locally stored||Server stored||Web based storage|
|Microsoft Outlook (with Exchange Server)|
|Entourage®/Microsoft Outlook for Mac®|
|Entourage/Microsoft Outlook for Mac (w/Exchange Server)|
|iOS® Device (iPhone®, iPad®, iPod touch®)|
|IBM Lotus Notes®|
|Hotmail/Windows Live Mail|
If your email has not been backed up to a hardware device, and/or you do not know your login credentials, please contact the provider for assistance.
Email recovery from a server environment
Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .PST) – our expert data recovery engineers can recover your email server data.Get a free consultation
Damaged storage media
Attempting to extract your emails without professional help could result in them becoming permanently unrecoverable.
Contact our data recovery experts as soon as possible if you have experienced a storage media failure that contains email messages.
Email extraction from tape media
Identifying which tapes have emails or mailboxes can be a challenge for anyone who manages tape storage.
Our engineers can quickly pinpoint what media contains the data you need and granularly restore it. The data is then returned in an encrypted .PST format.Email extraction services
When to use email recovery software
If your email is stored locally on a laptop, desktop, smartphone, tablet or server, and the hardware is fully functional, our email recovery software solutions may be an option for you.