Try our Freeval service
Our fast and easy evaluation service is completely free. Your device will be collected for free from your location of choice, and within 4 hours* of receipt of your device at our Epsom office, you’ll know whether your data is recoverable and receive a detailed report containing a fixed price offer.
* Except servers, virtualised systems and mobile / tablets.
Hard drives under 6TB
Our simple process quickly provides you with the information you need to make an informed decision about your recovery.
Multi-drive and servers
An extension of our popular Freeval service, now available in two service options: In-Lab and Remote Data Recovery.
Smartphones and tablets
Get a free data recovery quote for your mobile device. We also offer a full repair service.
Want to try some DIY recovery?
Try our 'best in class' DIY data recovery software to get your data back.
Download the free trial version and find out today if your data is recoverable!
Please note: this complete solution is best suited to recover deleted and logically damaged files. For physically damaged devices, contact us today to discuss our data recovery services.Buy now Download trial
How to recover deleted files
Realising you need the files you have already deleted can be frustrating. Fortunately, deleted doesn’t necessarily mean gone forever. It may still exist on your device though the index to locate it has been erased.
Bear in mind that until the data is overwritten through general use of the device, there is still a chance you may recover your files. This is why it is so important that you stop using the device as soon as you realise you need the files back.
To get your deleted files back, there are a few steps you can try:
- Stop writing or installing software to the device - you don’t want to overwrite the files
- Check the Recycle Bin
- Try a specialist recovery software such as Ontrack EasyRecovery (bonus: the free trial lets preview if the files are still available)
- If you still haven’t found the files you need, get specialist support from data recovery experts, such as Ontrack
Let’s review in detail why each step is necessary and what it entails.
Recovering deleted files is normally a fairly straightforward process and, unless you’ve continued to use the device and overwritten the files, these ought to still be stored on the hard drive and available for recovery.
It is critical to shut down the device completely as soon as you realise you need the files back. If you have an SSD be aware that the longer the device is left running, the higher chance the data will be zeroed out (this is due to the trim function) making the deletion permanent. In the case of devices operating with HDDs, ongoing usage of the device will also overwrite the deleted files, eventually rendering the loss permanent.
Normally, everything you delete goes into the Bin. This holding area gives you a second chance to recover data before permanently deleting it. You will find the Bin on your computer desktop.
Double-click on the icon and you will be able to see everything you have deleted since the Bin was last “emptied”. At this point, all you have to do is to simply click on the file you want back and then click Restore this item – the file will then be copied back to where it belongs.
If the file is not in your Bin there is still no need to panic. There are still a couple of options available to you to get those files back.
You can try using a reputable file recovery programme to search for and undelete the document. A software tool like Ontrack EasyRecovery offers a trial version where you can preview if your files are still available before purchasing it.
Note: make sure any file recovery software you use is installed in a separate drive so you don’t risk overwriting the data on the drive you are to trying to recover from.
Expert help If you have been unable to recover the data this far, you may want to consider contacting data recovery experts who utilise more sophisticated recovery tools to get your files back.
Lost data? Then STOP!
If you’ve lost data, stop using the device immediately to avoid further damage. Assess the situation before deciding on the best course of action.+44 (0)1372 741 999
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I can not praise these guys enough
I can not praise these guys enough, we originally took our server to a local company who only got 16GB of 400GB of lost data back and that was only PDFs and JPEGs. Sent it to Ontrack as a last ditch attempt and they got back every single file and folder in complete order and in less time than the other company. Customer service was excellent. If you ever have a problem of lost data just go to Ontrack and don't waste any time or money with other people. 100% satisfied, excellent company.Craig Fozard , Paramount Projects UK Ltd.
I was impressed at the speed of your work and the results
Thanks to those at Ontrack, all of my Masters work has been recovered. Words can not express my gratitude! The data itself has been retrieved with all the correct titles, date created info etc. I was impressed at the speed of your work and the results. Also, the people I have communicated with have been very professional and there has been total clarity at each stage. I would definitely recommend your services.Alicia Booth , University of Westminster
Ontrack provided a great service
I was recommended Ontrack by Apple, my computer had water on it and was completely broken, I had to rescue what data I could. I was panicked. Ontrack provided a great service. Mike was very patient with all my questions. And I got almost 100% of my data back. I'd definitely recommend Mike & Ontrack.Rosie Greatrex , Home user