Hard Drive Shipped Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.

Experts in all storage systems

Ontrack engineers have vast knowledge of all storage technology and can successfully recover data from the oldest to the most recent DAS, SAN, NAS and SDS configurations on the market. We support all vendors, media formats and operating systems.

Recoverable devices

Help begins as soon as you call

On our free data recovery phone consultation our data recovery expert will:

  • Confirm your hardware, configuration, virtualisation software and backup procedure
  • Assess the data loss situation and possible failure points
  • Provide tips to prevent further data loss
  • Assess the possibility of a Remote Data Recovery
  • Advise on preparations for an In Lab Data Recovery
Service options Process
Here to help

Secure and fast data recovery

Ontrack offers the fastest and most secure data recovery service through our Remote Data Recovery. We can recover and restore lost data from inaccessible file shares, volume LUNs, or iSCSI LUNs and more via a secure internet connection.

Your specialised recovery process

Data recovery steps Description
Step 1 Target LUN, iSCSI* LUN identification and low-level RAID verification at the SAN block level.
Step 2 Volume file system indices are checked for meta-data-to-data stream integrity.**
Step 3 File listing of all recoverable data is completed.

*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

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Common types of storage system failures

  • Overwritten storage configuration
  • Power surge
  • Failed RAID rebuild
  • Failed hard disk drive(s)
  • Deleted snapshots
  • Metadata corruption
  • Snapshot management errors
  • Data management errors
  • Second drive failure during RAID rebuild

Consult with an expert to help overcome data loss from one or more of these events.

Get your data back!

Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

+44 (0)1372 741 999 Get a free quote