Ontrack is committed to supporting data recovery needs around the globe during the COVID-19 crisis. Media drop-off has been temporarily suspended and we encourage you to use our free shipping services during this time. We are able to provide global support through several options including our remote data recovery services.
Your trusted VMware® partner
Our R&D engineering team works closely with VMware in order to create the most successful and up to date tools and solutions to offer our customers the best data recoveries available in the market.
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The expertise you need
We offer comprehensive recovery solutions for any virtual machine, server or system. Our expert engineers have performed over 1,000 successful data recoveries from virtual systems since 2008.
- VMWare® vSphere™
- Microsoft® Hyper-V™
- Oracle® VM VirtualBox®
- Citrix® XenServer®
Virtual file systems
- HFS, etc.
The fastest way to get your data back
Our patented Remote Data Recovery™ service is the fastest and most secure way to search for and restore the original data on a host server's datastore volume.
Ontrack engineers understand how data within virtual disk files and datastore volumes is written and what to do to restore critical data that is no longer accessible.
Lost data? Then STOP!
In the event of a data loss, it is critical to stop using the affected media immediately to ensure that no further files are overwritten or rendered inaccessible.
Common data loss situations in virtual systems
- Re-formatted VMware 'Datastore'
- Corrupted virtual disk files (VMDK or VHD)
- Corrupt VMFS Datastore volumes
- Deleted virtual disk files (VMDK or VHD)
- Corrupted guest file systems
- Traditional RAID and hardware failures
Data recovery process for virtual files
|Data recovery steps||Description|
|Stage 1||Target LUN, iSCSI* LUN identification and low-level RAID verification at the storage block level.|
|Stage 2||Datastore volume file system indices are checked for meta-data-to-data stream integrity.**|
|Stage 3||Guest's file system and contents are verified.|
|Stage 4||File listing of all recoverable data is completed.|
*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.
**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.
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