Please provide details of your data loss situation
Upon receipt of your device, we will complete an evaluation in around 24 hours. After the evaluation, you will receive, if possible, a detailed report and a fixed price quote for the recovery work. There are no hidden fees and no commitment until you agree to the quote and choose to move forward. If you choose not to go ahead, we will return your device back to you for a small shipping charge. If we cannot recover your data, we will return your device free of charge.
We will respond:
- During business hours (9am - 6pm Hong Kong time Monday-Friday): During normal business hours (9:00AM to 6:00PM, GMT +8:00), a data recovery specialist will call you as soon as possible.
- Outside business hours: the next working day.
- Emergency recovery requests: If you need immediate data recovery assistance, please call +852 5808 7353.