David Logue, Lead Remote Data Recovery Engineer at Ontrack commented, “Fortunately, we were able to connect to Accius’ virtual cloud system via the internet connection to perform a lab-quality data recovery. Unless the drive is physically or electronically failing, we can perform the same recoveries in RDR as we can in-lab, thereby ensuring the same level of quality, satisfaction and customer service.”
Ontrack was able to recover the data, repair the damaged cloud storage volume and get the project up and running in two hours. The damaged volume was repaired and was accessible immediately upon completion of the recovery, all within four hours of the data loss occurring.
“Ontrack responded quickly to our call for help and also understood that we needed to restore the data quickly to safeguard Accius’ reputation. Ontrack really understands the data recovery business and as one of only a few companies with the expertise to recover data from the cloud, Ontrack will be our first port of call should we require their services in future.”
“To guard against another data loss, Accius is investigating ways to improve its cloud development processes to reflect the change to their IT infrastructure as a result of using cloud-based servers. Virtual systems have to be treated with the same care as SAN or physical hard disks,” commented Logue.
The data loss has also been a learning experience for Accius’ staff who now understand that cloud computing resources are susceptible to real types of failures. The potential for human error to cause data loss is still present in the cloud. A survey in 2009 by Ontrack underscores this further with the finding that 65 percent of data loss in virtual environments is the result of human error.
“Pinning down the different types of data loss scenarios with your cloud provider before you commit to their storage solution can be valuable in preventing or addressing issues”, said Logue. “Accius is just one of several organisations we have helped who have experienced data loss in the cloud. As more companies choose cloud storage solutions for their data there is the potential for data losses to increase”, said Logue.