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Media Shipping Instructions

harddrive-shipping-box

To increase the likelihood of a successful recovery of your data, please protect your media during shipment.

Since drive components are extremely delicate, any jarring of the hardware can cause additional damage and make the recovery more difficult than necessary.

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Gray- About 1 Data Recovery Solutions

Shipping Tips

  • When possible, remove hard drives from laptops and desktops before shipping.
  • Place small items such as flash media cards, USB drives and phones in an envelope before wrapping and placing in the box.
  • The damaged media should be wrapped in anti-static bubble wrap, anti-static foam or an anti-static bag and placed in a box - we suggest a box twice the size of your media. The box should have enough room for both the media and some type of additional packing material that allows for NO movement. The box should also have sufficient barrier room around the inside edges to absorb impact during shipping.
  • Ship multiple drives in separate boxes or make sure they are separated enough with packing material so there will be no contact.
  • Include the completed Service Request Form in the shipment.
  • Consider getting insurance on any hardware that has significant value. You cannot insure the value of the data.

Service Request Paperwork Tips

Gray- Media Shipping 2- Signed Sealed

Signed, Sealed, Delivered

Package the completed Service Request Form with your media. Place all documents inside the box. Completed paperwork will expedite the recovery of your data and avoids delays.

Gray- Media Shipping 3- Sales Order

Sales Order Number

Including your service order number on the outside of your shipped package allows Ontrack's receiving department to begin processing your drive in quick fashion. This will optimize turnaround time, especially during the evaluation phase.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

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KLDiscovery Ontrack Canada Co, 155 Gordon Baker Rd Suite 100, North York, M2H 3N7, Canada (see all locations)

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