Data Recovery by Solution

Remote Data Recovery

Ontrack® Remote Data Recovery™ (RDR™) is a patented proprietary technology for the fast, safe and convenient data recovery from working devices which are correctly recognized by the system. Thanks to RDR, the recovery can be performed remotely through a secured connection between your computer and Ontrack’s system.

Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Remote Data Recovery Services

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Safe and Secure: How does remote data recovery services work?

With your storage device attached to the internet, you connect to an Ontrack RDR Server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyze its recoverability.

When the remote diagnosis is complete, you receive a list of the recoverable files with an assessment of their quality and completeness. Because device failures can occur without warning, the diagnostic phase is critical. In many cases there is only one chance to extract the data from the device. All the service levels provided by Ontrack, such as Standard and Emergency service are also available via Remote Data Recovery. Based on the urgency of the required data, you can select the most suitable service for your needs.

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Faster: No shipping required.
Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.
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Ideal for complex recovery.
Most cases of data loss that affect NAS, SAN, virtual machines, and RAID systems are caused by software malfunctions or human errors, such as reformatted drives, deleted files/VMs, and configuration errors. RDR successfully recovers data from all these scenarios and more. The service is also an optimal solution to restore corrupted database files, such as Microsoft® Exchange® Server, SQL® Server, SharePoint® Server, Oracle® Server, and restores systems affected by ransomware.
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Privacy and security.
Communication through Ontrack’s RDR software is entirely secure, and is based on encrypted data packages. Data remains on the local computer without being transferred across the network. The Ontrack engineer controls proprietary data recovery tools to repair file system structures which make the data accessible to the customer. None of the recovered data is transferred back to our facilities. Ontrack works with sensitive personal and corporate data daily, and follows rigid data security protection protocols and guidelines. The security and privacy of our customer’s data is our priority.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

Average of 7-14 business days

Priority

Priority

Average of 2-5 business days

Emergency

Emergency

24/7 Until Completion

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Canada Co, 155 Gordon Baker Rd Suite 100, North York, M2H 3N7, Canada (see all locations)