IBM server with a RAID 5 comprised of 5 SCSI hard drives failed

Written By: Ontrack

Date Published: September 06, 2022

IBM server with a RAID 5 comprised of 5 SCSI hard drives failed

The Situation

According to the manager of the resort, the server contained every single record of their operations since the day that they opened – property management, reservations, accounting, reporting and revenue, payroll – everything. After allowing a local IT provider to work on the server for 8 hours, they referred the job to Ontrack Data Recovery. 

By that stage, the resort's server had been out of operation for a full day and they were starting to run out of time. There wasn’t enough time to wait for couriers so the hard drives were put on a plane with a staff member and flown to the nearest Ontrack location. 

The Solution

They arrived in the Ontrack office and clean room facility at approximately 3pm in the afternoon, and within two hours the client was given confirmation that the data was recoverable. “From speaking to the client, I knew that his business would be in serious trouble if data was not restored quickly” explains Adrian Briscoe. “Due to our ‘follow the sun’ support capabilities, our local engineers were able to image the hard drives and then send the images to teams in Europe and the US where they pieced the RAID back together. The critical data was then uploaded to the FTP and made available for the client to download.”

The Resolution

The recovery was 100% successful and every single file that was on the server was able to be recovered. When asked about the Ontrack service, the client said “communication was great I would say, there was response and we didn’t have to sit around the resort waiting for communication or having to chase updates ourselves – we were informed about what was happening every step of the way.” They continued on to state that Ontrack scored “10 out of 10 – communication, speed, response, recovery. I would definitely recommend their services to other businesses.”


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