Ontrack are experts in hard drive data recovery. We can recover from any make, model, brand or operating system and have extensive experince recovering from both physical and mechanical damage.

Let the hard drive data recovery experts at Ontrack help you get your data back.

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Ontrack is trusted by hard drive manufacturers the world over, including Western Digital, Fujitsu, Hitachi, Samsung and Toshiba.

Ontrack is authorized to open and repair their hard drives for data recovery without voiding the warranty.


Support Types





Fiber Channel





Hard Drive Brands







Hitachi GST


Western Digital


* Don't see your hard drive listed? Don't worry; Ontrack can recover from any type or brand of hard drive.

Burnt hard drive? No matter the severity or circumstance, Ontrack can recover your data.

Our dedicated hard drive data recovery specialists will determine the best route to recovery success and keep you involved every step along the way. 

Damaged hard drive repair

Join over a half million people and businesses who have trusted Ontrack to recover their data.

You can trust the global leaders in hard drive data recovery to get your lost data back.


Any hard drive.

Any make, model or condition of hard drive. Contact Ontrack and we'll instruct you on the best way to send us the device. 


Any situation.

We can recover from all any data loss scenario, including accidental deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more.


Any time.

With 35 years of data recovery experience, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.

Hard drive mechanical failure services

The hard drive 'click of death.'

If your hard drive is not working or is making clicking and/or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure.

Mechanical failures require a cleanroom environment in order to open the hard drive without causing further potential data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.

855.652.2387 Request a data recovery quote

Do-it-yourself hard drive data recovery software.

Is your hard drive still working, but some files are inaccessible? If so, we recommend trying our hard drive data recovery software. Logical failure can be caused by a lost partition or accidental reformatting of the drive.

Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. If your hard drive is still recognized, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.

Learn more about DIY Recovery
DIY Data Recovery Software

Data Recovery Report

The Ontrack® Verifile™ report allows you to see what files you can recover before you pay

After you receive the Ontrack Verifile report and a firm quote, you can then make the decision to move forward and pay for the full recovery.

Useful tips for increasing data recovery success.


Power Off

Turn off the power to your computer or storage device to prevent further damage. Recovery is based on the completeness of the data and file structure, any action to the device may destroy the data or the file structure.


Water Damage

DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to an Ontrack office for hard drive data recovery services.


Strange Noises

Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.



Reformatted or Deleted Files

Whether it was an accidental deletion or your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to save the data.

What do you do when your hard drive isn't detected?

Sometimes our storage devices, hard drives, memory cards or other USB sticks are not recognized by the operating system, making it impossible to access our professional or personal data.

Here is some essential advice about what to do when a drive is not recognized.


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

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Device Type
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Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

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