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855.558.3856
855.558.3856
Start Your Data Recovery

Data Recovery by Solution

Damaged Backup Systems

Expert data recovery services for backups affected by malware. Ontrack has developed proprietary tools for virtual backup solutions, such as Veeam, to help customers who are not able to access or restore data from their backups due to corruption or ransomware.

Data Recovery for Corrupted or Infected Backup Systems

The increase in ransomware cases targeting backup files means that organizations that suffer a malware attack can no longer rely on backups to restore important data from critical systems.

We have developed specialized software that allows us to restore critical data files from ransomware-infected backup systems that would otherwise be permanently irretrievable. We’ve had multiple successful recoveries of malware-infected data even when the customer believed they were out of options.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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Backup Systems Data Recovery Services

We recover from all backup tape media...

Whether it's a backup damaged by faulty software, partially overwritten, or damaged tapes, Ontrack can restore the data.

LTO

DLT, SuperDLT (sDLT), DLT s4

4 mm DDS, DAT

SLR

1/2" Open Reel

AIT, S-AIT

QIC

8 mm Tape Cartridges - Mammoth, M2, VXA

And more...

Case Study: Malware-Infected Veeam Recovery

With over 35 years of experience, our global team of engineers can successfully recover data from Veeam VBK files.

In this case study, a ransomware attack left a large corporate IT system crippled. Our engineers were able to overcome the odds and recover the client’s critical data, avoiding a large ransom payment.

"A large German company suffered a cyber attack that left 100 servers partially encrypted. The ransom demanded by the hacker was over 400,000€. Federal police were unable to identify the ransomware type but determined that it has been designed specifically to target the organisation.

The customer had a SAN with 50 drives. After forensic analysis it was found that all the data inside the LUNs had either been deleted or overwritten. The attack affected six LUNs, each 25TB in size, with different file systems – four ReFS and two NTFS.

Ontrack’s engineers managed to repair the logical damage, allowing the recovery of every file in the four ReFS systems. The Ontrack team then created a custom tool that allowed them to piece together the NTFS file system and duplicate the database, so that the data from a Veeam backup could be extracted and delivered to the customer."

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

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Typical Backup Data Loss Scenarios

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  • Corrupted full backup files
  • Corrupted incremental backups
  • Deleted backup files
  • Partially or fully overwritten backup media
  • Factory reset of NAS systems
  • Partially encrypted backup
  • Formatted LTO tapes/tape sets both for backup files smaller than LTO tape size and those spanning multiple tapes
  • No access to stored/archived dates (e.g., missing hardware, software, or knowhow) 
Ransomware

Protect your backups from ransomware attacks

There are a number of steps you can take to protect your backed-up data from ransomware attacks, including:

  • Ensure you have effective and up-to-date cybersecurity protection and encryption in place
  • Make sure you and any team members are trained on how to recognize virus, malware, and ransomware attacks. Have a thorough security policy in place.
  • Aim to have three backup copies on your systems in two different places, with one stored off-site or on the cloud
  • Monitor your systems for signs of attack
  • Backup frequently, ideally daily.

If your data backup system has been affected by malware or ransomware, our team of US data recovery experts can help you get your data back. We understand just how important it is to restore your data quickly and with minimal disruption to your business, so we’ll work with you to regain access to your files as soon as possible.

Ransomware whitepaper

Whitepaper: The Global Impact of Ransomware

Every day there is new information on ransomware and the impact it is having globally. The news is frightening, and concerns are growing.

No organization is safe from malware; it is impacting governments, small and large businesses and personal users all over the world. The more information that we have on the subject, the better we can prepare and prevent an attack from happening.

Download our in-depth whitepaper to find out more about the statistics and how to avoid ransomware within your organization.

Download whitepaper

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

Average of 7-14 business days

Priority

Priority

Average of 2-5 business days

Emergency

Emergency

24/7 Until Completion

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Resources from the Blog

August 15, 2023

What are the types of Veeam backups?

There are three backup types that Veeam uses: Full Backup A full backup to a VBK file is where at least one file is

September 06, 2022

How to Migrate your Legacy Tape to a New Backup Solution

The basics of tape migration and the questions that arise Tape, as an archive and data storage medium, has been around

September 06, 2022

Device Backup Behavior Statistics

The annual World Backup Day on March 31st always provides good reason to consider one’s own approach to creating

Related Data Recovery Services

Tape Recovery

Recover tape data from corruption, physical damage, or software errors.

Veeam Recovery

Repair, restore, and reconstruct Veeam backups that are inaccessible.

Server Recovery

Get failed servers back up and running again and recover lost data.

NAS Recovery

Recover data from any network-attached storage (NAS) configurations.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Ransomware Recovery

Rely on expert help to recover ransomware-encrypted data.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

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KLDiscovery Ontrack Canada Co, 155 Gordon Baker Rd Suite 100, North York, M2H 3N7, Canada (see all locations)

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