Safe and Secure: How does remote data recovery services work?

With your storage device attached to the internet, you connect to an Ontrack RDR Server using our specially designed client software. RDR servers are located around the world to facilitate fast and secure tunnel or point to point connections. A dedicated engineer will perform a remote diagnosis to evaluate the condition of the device and analyze its recoverability.

When the remote diagnosis is complete, you receive a list of the recoverable files with an assessment of their quality and completeness. Because device failures can occur without warning, the diagnostic phase is critical. In many cases there is only one chance to extract the data from the device.

Remote Data Recovery Engineer

Faster: No shipping required.

Minimize your system downtime with Ontrack Remote Data Recovery and receive the same high-quality service of an in-lab recovery procedure—without the need to ship the hardware. Data recovery over network only requires an internet connection and operational storage device.

Ideal for complex recovery.

Most cases of data loss that affect NAS, SAN, virtual machines, and RAID systems are caused by software malfunctions or human errors, such as reformatted drives, deleted files/VMs, and configuration errors. RDR successfully recovers data from all these scenarios and more. The service is also an optimal solution to restore corrupted database files, such as Microsoft® Exchange® Server, SQL® Server, SharePoint® Server, Oracle® Server, and restores systems affected by ransomware.

Privacy and security.

Communication through Ontrack’s RDR software is entirely secure, and is based on encrypted data packages. Data remains on the local computer without being transferred across the network. The Ontrack engineer controls proprietary data recovery tools to repair file system structures which make the data accessible to the customer. None of the recovered data is transferred back to our facilities. Ontrack works with sensitive personal and corporate data daily, and follows rigid data security protection protocols and guidelines. The security and privacy of our customer’s data is our priority. See the Ontrack Privacy Policy here.


Do you offer emergency remote recovery?

Yes. Call our team of remote recovery experts using the phone listed above, or use the form below to begin your emegency recovery. 

How does your service protect sensitive personal data?

Your data’s security is assured thanks to Ontrack’s proprietary communication protocol, encrypted packets and secure Ontrack facilities.  Remote Data Recovery protects customer data over an RDR connection four ways:

  1. Direct connection to the RDR server
  2. Encryption
  3. Proprietary protocol
  4. No customer data is transferred over the connection

How much does it cost to recovery data remotely?

Every data recovery scenario is unique. Ontrack provides free consultations and no-obligation quotes to help determine the scope of the data recovery. 

Contact the Ontrack experts today to recover data remotely.

Ontrack can help recover your data. From the largest government or enterprise organizations to small businesses, you can trust us to get your data back. Fill in this brief form to receive a consultation today.