Your trusted VMware® data recovery provider
Thousands of VMware customers have relied on Ontrack to successfully recover data lost due to accidental deletion, hardware failures, or corrupted virtual environments.
Our global R&D team has developed proprietary recovery techniques and can recover lost or inaccessible data from nearly any virtual machine, server, or system. Our close partnership with VMware support allows us to help customers with even the latest software releases.
Common causes of virtual data loss
There are many causes of data loss in a virtualised system. Fortunately, Ontrack has expertise to recover data from almost any situation.
Examples of what we can recover:
- Re-formatted VMware ‘Datastore’
- Corrupted virtual disk files (VMDK)
- Corrupt VMFS Datastore volumes
- Deleted virtual disk files (VMDK)
- Deleted snapshots
- Traditional RAID and hardware failures
- VMware vSphere
- Virtual Volumes (VVols)
- Fusion for Mac
- Workstation Pro
- Corrupted file systems
Data Recovery Process for Virtual Files
|Data Recovery Steps||Description|
|Stage 1||Target LUN, iSCSI* LUN identification and low-level RAID verification at the storage block level.|
|Stage 2||Datastore volume file system indices are checked for meta-data-to-data stream integrity.**|
|Stage 3||Guest's file system and contents are verified.|
|Stage 4||File listing of all recoverable data is completed.|
* iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.
** Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.
Our data recovery services
If you’ve experienced a data loss, contact us as soon as possible to get advice from our expert data recovery engineers.
Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for VMware systems can be performed through our in lab, remote, and onsite services.
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.
If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.
Service level options
Need your data back quickly? We can help with our range of data recovery service levels.
Standard5-15 business days
Priority3-7 business days
Emergency24/7 until completion
Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.