Data Recovery by Solution

Damaged Device Data Recovery

If your device has been damaged by water, heat, or fire, or it’s been dropped or suffered any other type of damage, we can help you get your data back. At Ontrack, we perform data recovery from damaged devices of any make, model, brand, or operating system. For 35 years, we have remained the world leader for recovering from all types of data loss. We’ll provide a free analysis and a fixed quote. No obligation, no hidden costs.

What sort of damage do you need help with?

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery Services

Damaged Device Data Recovery

Eagerness to access lost data leads many people to attempt to fix their devices themselves, or take them to general IT support providers rather than experienced data recovery experts. And, while you might think it’s ‘worth a try’ before you do anything more serious, these methods can cause more harm than good and may even lead to permanent data loss.

So, before you try putting your water damaged device into the freezer for a ‘quick fix’ or opening a device with physical damage up at home, give us a call – we’ll be more likely to get your data back if we’re starting from scratch.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



5-15 business days



Average of 3-7 business days



24/7 until completion

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)