Damaged tapes? Missing data? Tape media unsupported by your current storage infrastructure? We can help!

Ontrack has performed over 500,000 successful data recoveries. Over 50,000 clients from small businesses to FTSE 100 companies rely on our best-in-class data recovery services each year.


We recover from all backup tape media...

LTODLT, SuperDLT (sDLT), DLT s44 mm DDS, DAT
1/2" Open ReelAIT, S-AIT
QIC8 mm Tape Cartridges - Mammoth, M2, VXAAnd more...

Common causes of tape failure and data loss.

We can deal with almost any situation, including:

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disasters

Software upgrades: inability for data on tape to be read by new application or servers

Our expert tape recovery team can also recover data from the following scenarios:

  • Overwritten tapes (including DLT)
  • Quick erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage
Tape failure and data loss

Tape data recovery experts

The tape data recovery process.

Our specialist R&D team has been building up tape recovery knowledge and resources for 30 years to develop a process with proven success:

  • Recoveries are performed in dust-free Cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.

Extensive solutions for all of your archive tape requirements

Our tape services consist of four main project areas to help manage your tape data:


Find out if your data is physically accessible with our tape audit service. We can also provide visibility on what data has been stored past its retention period.

Tape auditing


Migrating from your IT service provider, or found that your tape formats are no longer supported? Ontrack can help you migrate to a new system or storage type.

Tape migration



Organising archive tape data can seem like a daunting task. Let us catalogue your legacy data efficiently and make it easier for you to manage.

Tape cataloguing



Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.

Tape restoration

Forensic tape data recovery

Forensic tape recovery

Urgent restore request for a litigation? We recover legally sound data from tape media to satisfy litigation requests. Tapes contain a snapshot of data which was present on a system at a point in time.

This could include information which is no longer available in 'active' storage, especially if, in the anticipation of an investigation, efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.

+65 3158 5817

Your trusted provider.

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Tape data recovery experts

They don't call us the world leader for nothing. Join over a half million people and businesses who have trusted Ontrack to recover their data.


Start your data recovery now with a free consultation.

Submit the form below and one of our data recovery specialists will contact you with all the information you need.