They have excellent customer service.
Carol Pratt | October 05
...worth every penny. Thank you.
Marleke | September 05
I highly recommend Ontrack!
Litfin | March 20
Very efficient company
Charles Wilcox | May 04
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
When the remote diagnosis is complete, you will receive a list of recoverable files with an assessment of their condition. As device failures can occur without warning, the diagnosis phase is critical. In many cases there is only one chance to extract the data from the device. Ontrack offers different types of service levels that you can choose from, depending on the urgency to get your data back.
During the recovery phase, your recovered data is extracted to a new destination and is accessible immediately upon completion of the recovery. In some specific cases, Ontrack may be able to restore access to the required data on the source volume.
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We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.
Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.
After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.
Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.
24/7 until completion
Average of 3-7 business days
5-15 business days
Singapore | English
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