Before attempting to restore recovered data (regardless of the operating system), your system should meet the following criteria:

  • System is bootable
  • Operating system installed
  • Enough free space on the system to hold the data to be restored
  • Software applications installed

Important: If your software applications have already been installed, these files should NOT be restored from the returned media. Only files NOT currently on the system should be restored. You may cause file corruption by overwriting system and/or application files.

Restoring data

Recovered data will be returned on either a Western Digital external hard drive or SanDisk USB stick.

The recovered data will be encrypted and your Data Services Consultant will provide you with the password and instructions to access your data.

Our team is available on 1800 872 259 or 07 3255 1199 to assist with any questions or concerns about accessing or restoring your data. Please ensure you have your job number ready so we can provide you with the most efficient service possible.