Ontrack performs hard drive data recovery from any make, model, brand or operating system. We have over 30 years experience with all types of data loss.
We are the industry-leader in data recovery in terms of experience and technology. Trust Ontrack to recover data from your hard drive.
Which hard drive types/brands do we recover data from?
Ontrack is authorised by Western Digital, Fujitsu, Hitachi, Samsung and Toshiba to open and repair their hard drives for data recovery without voiding the warranty.
Here are some examples of media and hard drives that we recover data from every day:
PATA (IDE, EIDE)
Can't see your hard drive listed? Don't worry; Ontrack can recover from any type or brand of hard drive.
We can get your data back
We understand that no two recoveries are the same, whether it's the nature, severity or circumstance of the data loss.
Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery.
Our hard drive data recovery success
What’s your success rate? It’s one of the most common questions a data recovery company will be asked. Unfortunately data recovery is not a regulated industry so there are many interpretations of ‘success rate’ and a huge number of varying claims.
Some companies define ’success’ as the ability to read any amount of data from your failed drive (which may not contain any useful data), and others will exclude unrecoverable cases from their statistics. When it comes to data recovery, every case is unique and while many customers will enjoy a full recovery, some are inevitably unrecoverable.
Ontrack has successfully performed over half a million data recoveries. We base our success purely on recovering the data that’s most important to our customers and have a ‘no data, no fee’ policy. Equipped with first-class facilities and over thirty years’ experience, Ontrack is your best chance for data recovery.
Why choose Ontrack Australia?
Any Hard Drive
We can recover data from any make or model of hard drive. If your drive is inside a laptop, desktop or RAID, we'll let you know if it can be removed first or if you need to send us the whole system to us.
We can recover from all types of data loss, including deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more. Whatever your situation, we can help.
After over 30 years of data recovery expertise, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.
Mechanical hard drive failures
If your HDD is not working or is making clicking or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash or motor failure.
Mechanical failures require a cleanroom environment in order to open the hard drive without causing further data loss. Contact us today to discuss the best recovery options.
Logical hard drive failures
If your HDD is working, but you cannot access some or all of your files, then it likely to be experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive.
Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. If your hard drive is still recognised, you can try using our Ontrack EasyRecovery software to get your data back before sending your device to us.
Our data recovery process
We'll ensure that you are informed every step of the way so that you have complete peace of mind. You have our 100% support from initial consultation to job completion.
Service levels and pricing
We offer 3 service levels so we can return your data when you need it. We'll provide you with a fixed quote with no hidden charges.
From $550 to $1,485*
- Maximum price guarantee
- Recovery: 7-10 business days
- All inclusive pricing
From $880 to $1,760*
- Maximum price guarantee
- Free 4 hour evaluation
- Recovery: 2-3 business day
From $2,475 to $4,950*
- Maximum price guarantee
- $550 emergency evaluation
- 24/7 until completion
- *$330 surcharge for drives over 4TB
- New external USB drive for your recovered data
- Free return shipping up to 3kg
- Buy now, pay later with Zip Pay
What are the common signs of HDD failure?
There are numerous warning signs of a failing hard drive. You may be able to identify them even before you lose your data. These are some of the most common:
- Recurring computer freezing or crashing
- Disappearing or inaccessible data
- Hard drive underperforming
- Boot freezing or disk errors
- Abnormal heating or noises.
How Can We Lower the Risk of a Failing HDD?
Ensure your hard drive has sufficient ventilation to keep cool and doesn’t accumulate dust. You can do this by keeping your computer in an open area that is regularly cleaned.
Power surges pose a big risk to electrical items. Make sure you use a surge protector and keep your computer or hard drive unplugged when it’s not in use. This will help avoid electrical damage.
Keep your hard drive clean by keeping your files sorted and by running routine cleaning and defragmenting programs.
First aid tips for hard drive failure
Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or permanent data loss.
Do not dry out your hard drive. Corrosion to the media begins with drying and increases loss of data. Follow these instructions for your wet device and send it to us as soon as possible.
Turn off the power. Clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.
Deleted or Reformatted
Whether it was an accidental delete, reformat or if your files have gone missing, our DIY data recovery software could help. Download a free trial of the software for a list of recoverable files. If your files can be found, simply purchase the full licence to download the data.
What do you do when your hard drive isn't detected?
Here is some essential advice about what to do when a drive is not recognised.
This video explains what to do in the case of logical and mecahnical hard drive failures. For logical issues you can try our data recovery software. For mechanical issues you will need the help of a cleanroom engineer to recover the data.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.
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- HDD MTBF: Hard drive failure prediction
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- Recovering files from a hard drive with Ontrack EasyRecovery
- 42% of used drives sold online are holding a form of personal data
- Kingston Technology Guest Post: SSDs as Hard Disk Replacement