Has your mobile phone, tablet or music player failed? Our experts can retrieve your valuable photos and data.

We have been recovering data for over 30 years and have the latest in data recovery technology.

Mobile device recovery from any device and brand:

Whether you have a mobile phone, tablet or music player, our expert mobile data recovery service can get your lost data back.

If you do not see your device listed here, please contact us for a full list of devices.

Operating system

Common issues we overcome

Our engineers can recover data from most types of physical and logical damage. Here's some of the common issues:

  • Software issues
  • Liquid damage
  • Smashed screens
  • Broken connector/charging ports
  • Dead batteries
  • Severe physical damage

Need help with something else that isn't listed? Get in touch with us today to find out how we can help you.

1800 316 658
Comprehensive mobile phone services

They don't call us the world leader for nothing. Join over a half million people and businesses who have trusted Ontrack to recover their data.

Service levels and pricing

We complete a free evaluation of your device and provide guaranteed results before you pay.


Fixed Price : $1,100

  • Maximum price guarantee
  • Recovery: 7-10 business days
  • All inclusive pricing


Fixed Price : $1,650

  • Maximum price guarantee
  • Recovery: 2-3 business days
  • All inclusive pricing


Fixed Price : $3,850

  • Maximum price guarantee
  • $1,100 emergency evaluation
  • 24/7 until completion
  • All-inclusive pricing, including GST and return shipping.
  • Includes a new external USB drive for your recovered data.
  • Buy now, pay later with Zip Pay

Mobile device recovery experts

Why trust your mobile device with us?

Ontrack has a long track record of successful mobile data recoveries.

Mobile phones use flash memory to store data. Ontrack Data Recovery has unrivalled expertise and proprietary data reconstruction programs in this field. We can identify, separate and reassemble your flash memory so that your data can be extracted. This enables us to recover data where other companies cannot.

Start your recovery

Data recovery we can and can’t do for iOS phones, android phones, and tablets

While we can help in many situations, unfortunately data recovery isn't always possible from mobile devices.

Can Do

  • Software issues
  • Liquid damage
  • Smashed screens
  • Broken connector/charging ports
  • Dead batteries
  • Severe physical damage
  • Error 14 (update failure due to lack of space)

Can't Do

  • Disabled phone
  • Lost passcode
  • Full factory reset
  • Restored incorrect backup
  • Deleted data/photos
  • Deleted SMS messages
  • Deleted messages from third party applications (i.e. WhatsApp/Wechat)


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

What data is most important to you? Additional comments?

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 1800 316 658

1. Contact details

2. Shipping details

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