With over 30 years of experience, we are the industry leader in data recovery.
Backed up by the world's largest R&D team in data recovery, as well as exceptional customer support, we make sure that your data recovery experience is first class. Over 50,000 clients from small businesses to ASX listed companies rely on our best-in-class data recovery services each year.
Expert server data recovery
Hardware failures, human errors, missing data, malware, cyber attacks and natural disasters. We've seen it all.
Ontrack engineers have experience with many different storage technologies and can successfully recover data from the oldest to the most recent DAS, SAN, SDS, NAS or Server environments on the market.
SD card and USB drive data recovery
Contact us if you've lost data from a portable storage media. Our data recovery specialists can retrieve your photos and files with the latest technology.
The world leader in data recovery
Total recoveries and counting
Recoveries per year
Years of experience
We offer 3 service options to suit the data loss scenario.
Cleanroom recovery, Remote recovery or Onsite recovery.
Speak with one of our specialist to see which option is right for you.
Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.
If your system cannot leave your premises, our engineers can bring their recovery expertise to you. Onsite data recovery is available for logical issues, however any hardware must be mechanically sound. This option is only available for an emergency service.
How fast do you need your data back?
We have 3 support levels to meet your data recovery needs.
Your data recovery will begin with a free evaluation that takes 24 hours to complete (once your media has been received).
Standard7-10 business days
Priority2-3 business days
Emergency24/7 until completion
Please note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
Our simple 4 step data recovery process
We ensure that our process is transparent, quick and safe. You'll be informed every step of the way for complete peace of mind.
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
Within 24 hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Once your data has been recovered, we’ll send it back to you on a brand new USB device, which is encrypted for security and shipped via next day delivery.
Frequently Asked Questions
Are there any hidden evaluation costs?
The entire evaluation process is free and we target a 24 hour turnaround for the initial report.
What will the free report include?
The free evaluation report will provide you with an estimate (%) of data we expect to recover, along with a fixed price for the recovery work.
How long does the recovery take?
It varies, based on the service level you choose and the complexity of the recovery. Once the evaluation is complete, you will receive an estimated turnaround time.
How will my data be returned?
We will return your recovered data on an external USB device, which is shipped to you via express. We always return your failed device, alternatively we can securely dispose of it for you.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.