You may only get one chance for data recovery.
Recovering your data is our top priority. No recovery is too small or too big for the most experienced data recovery team in the industry.
Need server recovery?
Hardware failures, human errors, missing data, malware, cyber attacks and natural disasters. We've seen it all.
Ontrack engineers have experience with many different storage technologies and can successfully recover data from the oldest to the most recent DAS, SAN, SDS, NAS or Server environments on the market.
We recover data
569k
Recoveries and counting
90
Percent success rate
35
Years of experience
Our data recovery services are tailored to your needs.
If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Data Recovery or Onsite Recovery by our team of experts.
Speak with one of our specialist to see which option is right for you.
Cleanroom
Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be uncased in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.
Remote
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.
Onsite
If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.
How fast do you need your data back?
We understand that when data is lost, timing can be critical. That's why we offer different recovery service levels to meet your needs.
Your data recovery will begin with a free evaluation that takes around 4 hours to complete (once your media has been received).
Standard
Average of 7-10 business daysPriority
2-3 business daysEmergency
24/7 until completionPlease note: these are average turnaround times and can vary depending on the severity of the situation, quantity of data and data transfer speeds.
How the data recovery process works
Four straightforward steps to get your lost data back.
Consultation
Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.
Evaluation
Within a few hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
Data Recovery
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.
Data Return
Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.
Frequently asked questions
Are there any hidden evaluation costs?
The entire evaluation process is free and we target a four hour turnaround for the initial report.
What will the free report include?
The free evaluation report will provide you with an estimate (%) of data we expect to recover, along with a fixed price for the recovery work.
How long does the recovery take?
It varies, based on the service level you choose and the complexity of the recovery. Once the evaluation is complete, you will receive an estimated turnaround time.
How will my data be returned?
We will return your recovered data on a brand new external hard drive, which is shipped to you via courier. We can also return your failed device, or securely dispose of it for you.
Join over a half million people and businesses who have trusted Ontrack to recover their data.
Start your data recovery now with a free consultation.
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.