Data Recovery by Device

Tape Data Recovery

Damaged tapes? Missing data? Are tape media unsupported by your current storage infrastructure? We can help! No tape recovery is too big. Let our experts save you time recovering data from tape so you can do more important tasks.

Whether you have lost your tape data by corruption, physical damage or software errors, we are here to help. We recover tape data in all types and formats and from all the different vendors. We get your legacy data accessible again.

Ontrack has unmatched expertise to solve the most complex data loss challenges. With 600.000+ recoveries and more than 35 years of experience, we are the world leaders in data recovery.

Common Causes of Tape Failure and Data Loss

tape-stack

We can deal with almost any situation, including:

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disasters

Software upgrades: inability for data on tape to be read by new application or servers

Our expert tape recovery team can also recover data from the following scenarios:

  • Overwritten tapes (including DLT)
  • Quick erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Tape Data Recovery Services

We recover from all tape media.

LTO

DLT

SuperDLT

AIT

QIC

1/2" Open Reel

Cartridges 

Mini data cartridge

SLR

SAIT

DAT

VXA

Extensive solutions for all of your archive tape requirements

Our tape services consist of four main project areas to help manage your tape data:

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Audit

Find out if your data is physically accessible with our tape audit service. We can also provide visibility on what data has been stored past its retention period.

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Migration

Migrating from your IT service provider, or found that your tape formats are no longer supported? Ontrack can help you migrate to a new system or storage type.

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Cataloguing

Organising archive tape data can seem like a daunting task. Let us catalogue your legacy data efficiently and make it easier for you to manage.

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Restoration

Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.

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The tape data recovery process. 

Our specialist R&D team has been building up tape recovery knowledge and resources for 30 years to develop a process with proven success:

  • Recoveries are performed in dust-free Cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.

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Forensic tape recovery

Urgent restore request for a litigation? We recover legally sound data from tape media to satisfy litigation requests. Tapes contain a snapshot of data which was present on a system at a point in time.

This could include information which is no longer available in 'active' storage, especially if, in the anticipation of an investigation, efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.

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Your trusted provider.

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pty Ltd, Suite 9, 28 Donkin Street, West End, Brisbane, QLD 4101, Australia (see all locations)