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Data Recovery from Ransomware Attack

According to Cybersecurity Ventures predictions, a new business was victim to ransomware every 11 seconds back in 2021 and will continue to rise the next years and reach every two seconds by 2031. When time is of the essence and next steps are uncertain, organisations should consult with the experienced professionals at Ontrack to determine their best course of action.

Ontrack delivers world-class data recovery for all types of storage including: hard drives, solid-state drives (SSD), servers, NAS, SAN, virtual machines, cloud, mobile devices and tape.

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If your organisation might be affected by ransomware:

  • Contain the attack by disconnecting infected machines from the network.
  • Contact us as early as possible. Our team will provide a free consultation and advise on options for data recovery and how to prevent further potential data loss.
  • Avoid do-it-yourself attempts to decrypt the affected data. Doing so could make future recovery attempts impossible.

What to Do When You’re Under a Ransomware Attack

If you find yourself infected by ransomware, you need first to find out what kind of ransomware it is before moving forward.

If you can’t get past a ransomware note on your screen, you probably have been infected by screen-locking ransomware. If you can browse through your apps but can’t open your files, movies etc., you have been hit with encrypting ransomware – the worst scenario of the two. If you can navigate your system and read all your files, then you have probably hit with a fake version of ransomware that is just trying to scare you into paying. Even with the best precautions and policies in place, you may still suffer from an attack. In the event your data is held hostage by Ransomware, we recommend the following:

1

Remain calm. Rash decisions could cause further data loss

For example, if you discover an infection and suddenly cut power to a server, versus powering it down properly, you could lose data in addition to the infected data.

2

Never pay the ransom because attackers may not unlock your data

There are many cases of victims paying the ransom demanded and not receiving their data back in return. Rather than running this risk, companies should work with data recovery experts who may be able to regain access to data by reverse-engineering the malware.

3

Check your most-recent set of backups

If they are in-tact and up-to-date, the data recovery becomes easier to restore them to a different system.

4

Contact an expert to explore recovery options

An expert data recovery specialist will examine your scenario to see if they have a solution already in place; if not, they should be able to develop one in time.

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Ransomware Data Recovery Services

Ontrack has developed a specialised collection of proprietary tools to recover data from ransomware-encrypted systems, virtual machines, backup files, tapes and other storage media. With labs located around the world, help is available 24/7 from our knowledgeable team with vast experience in all types of data loss situations.

Gray-1 Decryption

Decryption

  • 130+ Decrypters
  • Specialised collection of proprietary tools developed to recover data encrypted by ransomware
File Recovery

File Recovery

  • Virtual Disk Repair
  • Database Repair
  • Backup File Repair
Gray-3 Volume Recovery

Volume Recovery

  • All type supported (SAN, NAS, Server)
  • Deleted File Recovery
  • Copy On Write File Systems (NetApp WAFL, ZFS, etc.)
Gray-4 Backup Recovery

Backup Recovery

  • Full Tape Support (LTO, DLT, etc.)
  • Veeam Specific Tools (deleted and encrypted files)
  • VAll Backup Formats (Commvault, TSM, Networker, etc.)

What Our Customers Say About Our Data Recovery Services

TrustScore /5

Displaying 4-5 Reviews

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

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Current Ransomware Trends

Gray-9 Trends 1

The number of attacks is down, but the severity, size and payments for each attack are up​.

Gray-1 Decryption

Only 50% of the victims that pay the ransom are able to decrypt all of their critical files.

Gray-11 Trends 3

Attacks are targeting file shares, critical infrastructure and backups including cloud​.

Gray-7 Recover

Cyber Insurance is paying a significant number of claims including data recovery.

Top Ransomware Threats to Your Organisation

Top Ransomware Threats to Your Organisation in 2021

  • Maze
  • REvil
  • SNAKE (EKANS)
  • Tycoon
  • TrickBot
  • Qakbot trojan
  • PonyFinal
  • Mailto (aka Netwalker Ransomware)
  • Ragnar Locker
  • Zeppelin
  • TFlower
  • MegaCortex
  • ProLock
  • DoppelPaymer
  • Thanos

If you find yourself under attack from ransomware, contact the experts at Ontrack to help you gain access to your data.

Ransomware Webinar

This webinar, co-hosted with NetApp, details how to mitigate the risk of a ransomware attack, why and when to involve a data recovery company, and how Ontrack can help.

This 45-minute webinar covers:

  • The history and evolution of ransomware
  • The scale of the current ransomware threat - including the results of a recent Ontrack investigation
  • Success stories of data recovery following a ransomware attack
  • Find out how NetApp can help prevent ransomware attacks
  • How to recover data from point of infection from a snapshot
  • Scenarios that lead to successful recovery
  • Levels of effort and difficulty depending on the ransomware

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

Average of 2-5 business days

Standard

Standard

Average of 7-14 business days

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Frequently Asked Questions

What can be done to protect backups from ransomware attacks?

Ontrack advises that organisations:
  • Implement a backup and recovery plan for all critical data using the 3-2-1 strategy: 3 - Retain a minimum of three copies of data 2 - Store data on two different types of media 1 - Secure one copy of your backups off-site
  • Test backups regularly to ensure proper configuration, which will limit the impact of a data breach and accelerate the recovery process
  • Isolate critical backups from the network (air gap), or to cloud storage, for maximum protection of network-connected backups
  • Implement copy-on-write file systems (NetApp WAFL - Linux ZFS) or WORM features in NAS systems or appliances
  • Patch critical operating systems and antivirus, security, and backup software as soon as possible
  • Establish ongoing cyber security training for users and admins to identify phishing emails

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

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