Ontrack’s Data Recovery Workflow for ITSM app Now Certified

Written By: Ontrack

Date Published: 17 juin 2020

Ontrack’s Data Recovery Workflow for ITSM app Now Certified

Ontrack, the global leader in data recovery, today announced it has received certification of its application with ServiceNow, available today in the ServiceNow Store. Certification by ServiceNow is only granted to apps that are available in the store and signifies that Ontrack’s Data Recovery Workflow for its new ITSM app has successfully achieved a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Ontrack’s Data Recovery Workflow for the ITSM app with ServiceNow.

The Ontrack Data Recovery app is free, installs in minutes, and streamlines the global approach to the data recovery process through the ServiceNow ITSM workflow. The free app fully integrates Ontrack’s global processes with the platform’s ITSM incident handling. Desktop support teams using ServiceNow can easily submit requests and are immediately provided information and prepaid mailing labels to ship devices to one of 22 global laboratories. Upon receipt, Ontrack’s team will identify and diagnose the options for recovery, and when complete, securely return all data and devices.

“For the past 35 years, Ontrack has completed hundreds of thousands of data recoveries for businesses globally. Even with the technology and resources we have today, data loss still occurs, and when it happens in most organizations, there isn’t a clear-cut answer on what to do. By creating an app to support ServiceNow ITSM, Ontrack creates a global standard for the data recovery process that support teams can utilize from within the platform they utilize daily. The app allows IT help desk and service desk teams to submit any device for data recovery, regardless of where the need is around the world and maintain a secure standard,” said Phil Bridge, President of Ontrack.

About Ontrack, LLC

KLDiscovery Ontrack, LLC doing business as Ontrack, provides technology-enabled services and software to help corporations, government agencies, educational institutions, and consumers solve complex data challenges. Ontrack provides market-leading data recovery services for any type of media. Additionally, through proprietary technologies and R & D teams providing expert services around the globe, Ontrack offers email extraction, tape management, and data destruction. For more information, visit www.ontrack.com.


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