Time is the enemy when a data loss occurs in cloud storage, especially in a multi-tenant environment.

To increase the success of any cloud recovery, stop writing to the affected volume and contact a data recovery professional with experience in cloud recovery immediately.


The Ontrack advantage

We have the experience and proprietary technology to recover your data from cloud services.

We have recovered data for customers with cloud service platforms at every level - from small development project cloud uses to secondary infrastructure deployments, and even nationwide smartphone data servers supporting millions of mobile phone users.

Cloud solutions for all platforms and data loss situations

We recover from all cloud platforms and any type of data loss. Here's an overview of common cloud platforms and typical data loss scenarios we can recover from.

Cloud platform Data loss situation
Infrastructure-as-a-Service (IaaS)
  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption
  • Hardware failure
Software-as-a-Service (SaaS)
  • Dropped database
  • Dropped tables
  • Deleted row data
  • System table corruption
  • Corrupt database file
  • Hardware failure
Platform-as-a-Service (PaaS)
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption
Cloud storage
  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption

Cloud data recovery process

A successful recovery of cloud data requires remote access through your administrator account and verification of the storage device or system and the file system that contains the requested data.

Data recovery steps Description
Stage 1

Target LUN, iSCSI* LUN identification and low level RAID verification at the storage block level.

Stage 2

Datastore volume file system indices are checked for metadata-to-data stream integrity.**

Stage 3

Guest file system and contents are verified.

Stage 4

File listing of all recoverable data is completed.


*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

Cloud recovery solutions

Remote Data Recovery

Remote Data Recovery is the best option for cloud recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only fast, but cost effective as well.

In house recovery

Cloud storage providers can experience hardware failures just like any other data storage provider. If this is the cause for the data loss, an in lab or cleanroom recovery may be required, especially if the hardware has been physically damaged.


If the hardware at the cloud storage provider has failed and cannot be moved offsite due to physical size or security reasons, an onsite recovery is required. Our engineers are able to recover data onsite and, in most cases, they complete the recovery within 48 hours of their arrival.

The data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

Start your data recovery now with a free consultation

Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 01 960 9265

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