Data Recovery by Device

Tape Data Recovery

Damaged tapes? Missing data? Are tape media unsupported by your current storage infrastructure? We can help! No tape recovery is too big. Let our experts save you time recovering data from tape so you can do more important tasks.

Whether you have lost your tape data by corruption, physical damage or software errors, we are here to help. We recover tape data in all types and formats and from all the different vendors. We get your legacy data accessible again.

Ontrack has unmatched expertise to solve the most complex data loss challenges. With 600.000+ recoveries and more than 35 years of experience, we are the world leaders in data recovery.

Common Causes of Tape Failure and Data Loss


We can deal with almost any situation, including:

Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape

Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disasters

Software upgrades: inability for data on tape to be read by new application or servers

Our expert tape recovery team can also recover data from the following scenarios:

  • Overwritten tapes (including DLT)
  • Quick erased or partially overwritten data from LTO (Ultrium) tape media
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water and mud
  • Intentional or accidental physical damage

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Tape Data Recovery Services

We can recover from any tape media






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Extensive solutions for all of your archive tape requirements

Our tape services consist of four main project areas to help manage your tape data:

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Find out if your data is physically accessible with our tape audit service. We can also provide visibility on what data has been stored past its retention period.

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Migrating from your IT service provider, or found that your tape formats are no longer supported? Ontrack can help you migrate to a new system or storage type.

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Organising archive tape data can seem like a daunting task. Let us catalogue your legacy data efficiently and make it easier for you to manage.

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Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.


The tape data recovery process.

Our Ontrack Data Recovery R&D team has been building up tape recovery knowledge and resources for over 30 years, making our process and expertise second to none.

  • Tape recoveries are performed in dust free cleanroom environments
  • Tapes and tape drives are carefully dismounted, examined and processed
  • Proprietary tools are used to read and recover around any physically damaged areas
  • We are able to quickly image failing tapes to ensure the most complete data recovery possible

Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.


Forensic tape recovery

Urgent restore request for a litigation? We recover legally sound data from tape media to satisfy litigation requests. Tapes contain a snapshot of data which was present on a system at a point in time.

This could include information which is no longer available in 'active' storage, especially if, in the anticipation of an investigation, efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.


Your trusted provider. 

Managing archived data is critical to reducing risk and cost in your business.

By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



10 business days



Average of 3 business days



Average of 12-24 hours

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Limited, Nexus, 25 Farringdon Street, London, EC4A 4AB, United Kingdom (see all locations)