Data Recovery from Physically Damaged or Dropped Devices

Whether your device has been accidentally dropped or subjected to physical damage during a natural disaster event, the resulting data loss can be catastrophic. With 35 years of recovering from all types of data loss, no matter the extent of physical damage, Ontrack’s experts are well equipped to help you get your data back.

Successful data recovery from any physically damaged device.

As the world’s leader in data recovery, our R&D team is equipped with the knowledge and ability to address your data recovery needs in the event of drops or physical damage, no matter the device or make and model.

Ontrack recovers data from devices that have been dropped or physically damaged, including: 

Ontrack’s engineers are trained to provide services for physically damaged devices as quickly as possible by implementing a simple 4-step data recovery process: 


Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.


Within 24 hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.


With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.


Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.

What should I do if I have lost data due to physical damage?

Losing crucial data can be devastating in any case, but there are a few tips to keep in mind to lessen the possibility of additional damage when you’ve experienced data loss from physical damage.

  1. Don’t turn your device on. 
    It’s best to leave your device powered off if you suspect severe physical damage. If it has already been turned on and you hear a ticking sound, turn it off immediately.

  2. Avoid any attempts to dry any damaged devices that have also become wet. 
    Drying out physically damaged [devices that have been subjected to water damage](link to flood damage page) could lead to further data loss due to corrosion. In instances where your device may have been exposed to water after being dropped or otherwise physically damaged, it is best to send it to a data recovery professional for further evaluation. Be sure to place the device in a secure plastic bag and wrap it with a damp paper towel to keep as much moisture in the device as possible.

  3. Contact a professional data recovery expert, immediately. 
    Truth be told, recovering data from damaged devices requires a unique set of skills. In cases where media has been dropped or experienced other accidents that result in external damage, it’s best to trust the experts with recovering any critical data.

  4. Consider any available back up data.
     Having data readily available can make all the difference when it comes to drops or physical damage, so it may be helpful to proactively create a recovery plan. It’s also important to remember that there’s no time like the present to back up your data. A good backup strategy is a fail-safe way to ensure that all is not lost should your devices become severely damaged during a physical accident.


Drop and Physical Damage Data Recovery FAQ

How does physical damage affect devices?

How do I avoid physical damage?

Can dropping my phone damage it?

What is considered physical damage on phones?

Can I recover data from a physically damaged hard drive?

Join over a half million people and businesses who have trusted Ontrack to recover their data.


Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: 01 960 9265

1. Contact details

2. Shipping details

Would you like to start your FREE evaluation?:
Complimentary shipping is not available in your country.

For information on how we collect, process and retain your personal data, please see our Privacy Policy.