Dell EMC data recovery services

Ontrack is an authorised Dell EMC Partner and provides data recovery services for all Dell EMC products. With over 35 years of experience, we can recover your data.

Ontrack and Dell EMC

As an authorised Dell ProSupport partner, our dedicated team of engineers have advanced training, and decades of experience delivering effective data recovery for Dell customers.

Ontrack’s global R&D team has gained specialist knowledge of Dell products, and developed hundreds of proprietary software tools to ensure that Ontrack can recover data from Dell’s entire line of products. Dell and Ontrack engineers continually collaborate to produce solutions that solve customer data loss challenges in today’s rapidly accelerating technology environment.

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Dell EMC

Dell EMC data recovery experts

Why trust Ontrack?

Ontrack is the world’s leading data recovery provider. As an authorised Dell ProSupport partner, we provide our customers with the highest potential for data recovery success, incomparable customer service, and competitive pricing.

Ontrack is the industry leader worldwide with 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia. This significant global infrastructure ensures a secure standard for data recovery that meets our customer’s needs worldwide.

Examples of what we can recover:

  • Deleted files from LUNs or iSCSI volumes
  • Deleted pools
  • Formatted or overwritten LUNs
  • File system corruption
  • Deleted or corrupted virtual disks
  • Media (HDD and SSD) and RAID failures
  • Deleted volumes or LUNs

Dell EMC data recovery

We currently perform data recoveries on the following Dell EMC products:

  • Enterprise storage (Isilon, VMAX/PowerMAX, XTREMIO, ScaleIO, Symmetrix)
  • Entry and midrange storage (Unity, SC Series, VNX, EqualLogic, Clariion, Celerra)
  • All-flash storage (VMAX, Isilon, ScaleIO)
  • Cloud storage (ECS, CloudArray)
  • Software-defined Storage (IsilonSD Edge, Elastic Cloud Storage)

Don't see your Dell EMC product listed here? Contact us to find out how we can help you:

019 609 265
Expert data recovery services

Data recovery methods

Choose a service option to meet the needs of your business.

One of our data recovery engineers will quickly diagnose your data loss and help you determine which method is right for you. For most Dell EMC recoveries, our team of engineers can use our Remote Data Recovery service to virtually rebuild the volume (often rebuilding the RAID groups and storage pools), and recover missing or corrupted data from your Dell EMC system.


In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

In lab recovery


Remote Data Recovery

Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.

Remote Data Recovery


If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.

Onsite recovery


Dell EMC Case Studies

Service levels

Need your data back quickly? We can help with our range of data recovery service levels.


Average of 7-14 business days


3-5 business days


24/7 Until Completion

Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.

Start your data recovery now with a free consultation

Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

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