They have excellent customer service.
Carol Pratt | October 05
...worth every penny. Thank you.
Marleke | September 05
I highly recommend Ontrack!
Litfin | March 20
Very efficient company
Charles Wilcox | May 04
Corruption: operational error, expired tapes, mishandling of the tape or accidental overwrites caused by inserting or partially formatting the wrong tape
Physical damage: broken tapes, dirty drives and damage caused by fire, flood or other natural disasters
Software upgrades: inability for data on tape to be read by new application or servers
Our expert tape recovery team can also recover data from the following scenarios:
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
Find out if your data is physically accessible with our tape audit service. We can also provide visibility on what data has been stored past its retention period.
Migrating from your IT service provider, or found that your tape formats are no longer supported? Ontrack can help you migrate to a new system or storage type.
Organising archive tape data can seem like a daunting task. Let us catalogue your legacy data efficiently and make it easier for you to manage.
Ontrack can help you quickly retrieve granular information from your tape archives ensuring you are able to comply with legal and government requests.
Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.
This could include information which is no longer available in 'active' storage, especially if, in the anticipation of an investigation, efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. However, this evidence can still be found via a forensic investigation of the tapes. We can recover forensically sound data quickly when urgent restore requests arise.
By working with Ontrack, you’ll have peace of mind that you can access what you want, when you want it while keeping your archive costs as low as possible.
By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.
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We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.
Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.
After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.
Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.
24/7 until completion
Average of 3-7 business days
5-15 business days
Singapore | English
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