Technology Partners

Dell Data Recovery

Ontrack is an authorised Dell ProSupport Partner and provides data recovery services for all Dell computers and storage devices

With over 30 years of experience, we can recover your data.

Dell-Logo

Trust Ontrack for Dell data recovery .

Ontrack’s global R&D team has expert knowledge of Dell products, and has developed proprietary software tools to ensure that we can recover data from any Dell product.

With 22 labs and over 120 engineers throughout North America, Europe, Asia, and Australia, Ontrack is the world’s leading Dell data recovery provider. We perform over 50,000 successful data recoveries a year and deliver the highest level of recovery success and customer service.

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Benefits for Dell customers

  • Free media collection and free evaluations
  • No recovery, no fee policy
  • Preservation of your Dell product warranty
  • Data recovery work completed in a specialist cleanroom environment
  • Dedicated Data Services Representative to assist you with your recovery
  • Highly trained experts who’ve successfully recovered data from thousands of Dell computers and storage devices

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Dell Data Recovery Services

Ontrack has the expertise to recover data from all Dell products and virtually any data loss situation.

Our data recovery experts can recover inaccessible emails, pictures, contacts, videos, music, documents and other data types from Dell devices that have suffered file system corruption, physical damage and fire or water damage. If your data loss is time critical, please call us immediately for the best advice.

Laptops and Tablets

Dell Alienware

Dell Latitude

Dell Dimension

Dell Precision Mobile Workstations

Dell G-Series

Dell Vostro

Dell Inspiron

Dell XPS

Desktops

Dell Inspiron Desktops

Dell Vostro Desktops

Dell OptiPlex

Dell XPS Desktops

Dell Precision Fixed Workstations

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situation – from simple to the most complex and catastrophic

 

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

5-15 business days

Priority

Priority

Average of 3-7 business days

Emergency

Emergency

24/7 until completion

Frequently Asked Questions

Do you see data recovery getting more cost-effective or more expensive because of the different variations of firmware?

We don't see a difference in the cost of the actual recovery, but there is a time cost. When we are familiar with the drive or firmware variation, we have better support for that drive. In cases when we are seeing new drives for the first time, it can take some time to perform research and development and work with the drive manufacturer to gain knowledge of the drive and the data layout.

If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?

We are not overwriting the drives firmware but more sideloading a version of our custom firmware that then interfaces with the 'drive's firmware. This is used to apply low-level operations that are not typically supported without our firmware directly interfacing the firmware of the drive.

What is included in the free evaluation report?

The free evaluation report includes:
  • An assessment of the job, explaining the odds for successful recovery
  • A description of the challenges that Ontrack may encounter during the recovery

What will be included in the evaluation report?

Your free, no-obligation evaluation report will provide an estimate of how much of your data we expect to recover, how long we think the recovery will take, and how much it will cost. There are no hidden costs, and we aim to have the report with you within 4 hours.

How fast can you recover my data?

We have a number of service levels for data recovery solutions ranging from 4 hours to 10 days, depending on your requirements.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)