Data Recovery by Solution

Database Recovery

We can recover Microsoft® SQL Server databases, restoring Oracle® databases, Microsoft® Office SharePoint® Server databases and more. Whether the cause of loss is a failure in the data storage device (hard disk, SAN, DAS/RAID) damage to the internal database that prevents row data from being accessed, or other cause, we can overcome it.

Our database recovery services are trusted by thousands of IT professionals and technology users with inaccessible or lost database files.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Database Recovery Services

Recoverable database types

If you don't see your file or database type listed, don't worry, with the largest research and development team of any data recovery provider, we can recover your data from any application, file or data loss situation.



Lotus® Notes

Microsoft® Exchange

Microsoft® SharePoint®

Microsoft® SQL




Visual FoxPro DBF


Database recovery process

A successful recovery of these types of files requires a verification of the storage device or system and the file system that contains the database.

Data Recovery Steps


Stage 1
Target LUN, iSCSI* LUN identification and low-level DAS/RAID verification at the storage block level.
Stage 2
Volume file system indices are checked for meta-data-to-data stream integrity.**
Stage 3
Database file integrity is checked.
Stage 4
Database listing of all recoverable tables and rows is completed

*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Database scenarios

Prevent further loss

Ontrack engineering teams have certified developer status with Apple, Microsoft, Sun and VMware to provide the best recovery solution possible for your critical database applications.

In order to prevent further data loss, consult with a data recovery specialist before attempting a database recovery using software. Our experienced server and database recovery specialists will assess you data loss case and walk you through the best steps to take to prevent further damage. If database recovery services are needed, they will provide you with a free quote at this time.


Emergency database recovery.

If the situation is dire and you need to recover you data ASAP, our remote data recovery service can recover your lost database quickly and securely.

Our remote recovery service restores the lost and damaged data onto a new database server that is set up on the client's site using our proprietary software and a secure internet connection. This solution is quick, secure and cost-effective for database recovery.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



5-15 business days



Average of 3-7 business days



24/7 until completion

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)