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+65 3158-5817
+65 3158-5817
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Technology Partners

Welcome HGST customers!

Expert data recovery services for any HGST device.

HGST customers receive a free evaluation plus a 10% discount on all data recovery services and software!

Benefits for HGST customers

Benefits for HGST customers

We can help you recover lost data from any HGST device and almost any data loss situation.

As a HGST customer, you can benefit from:

  • Free media collection
  • Free data recovery evaluation
  • 10% off data recovery services and software
  • 24/7/365 global availability
  • 100% guaranteed quotes with no hidden or extra charges incurred
  • No data no fee

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack
Trust the data recovery experts

Trust the data recovery experts

Ontrack have been the global leaders in data recovery for over 30 years.

  • 20 state-of-the-art data recovery labs and ISO-5/Class 100 cleanroom environments
  • 500,000+ data recoveries and counting
  • 1,400+ years of combined data recovery experience
  • Expert engineers and proprietary data recovery techniques
  • Wide range of data recovery solutions: in-lab, cleanroom, remote via internet, onsite and do-it-yourself data recovery software

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+65 3158-5817 Start Your Data Recovery

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situation – from simple to the most complex and catastrophic.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 until completion

Priority

Priority

Average of 3-7 business days

Standard

Standard

5-15 business days

+65 3158-5817 Start Your Data Recovery

Frequently Asked Questions

Do you see data recovery getting more cost-effective or more expensive because of the different variations of firmware?

We don't see a difference in the cost of the actual recovery, but there is a time cost. When we are familiar with the drive or firmware variation, we have better support for that drive. In cases when we are seeing new drives for the first time, it can take some time to perform research and development and work with the drive manufacturer to gain knowledge of the drive and the data layout.

If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?

We are not overwriting the drives firmware but more sideloading a version of our custom firmware that then interfaces with the 'drive's firmware. This is used to apply low-level operations that are not typically supported without our firmware directly interfacing the firmware of the drive.

What is included in the free evaluation report?

The free evaluation report includes:
  • An assessment of the job, explaining the odds for successful recovery
  • A description of the challenges that Ontrack may encounter during the recovery

What will be included in the evaluation report?

Your free, no-obligation evaluation report will provide an estimate of how much of your data we expect to recover, how long we think the recovery will take, and how much it will cost. There are no hidden costs, and we aim to have the report with you within 4 hours.

How fast can you recover my data?

We have a number of service levels for data recovery solutions ranging from 4 hours to 10 days, depending on your requirements.

Resources from the Blog

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Anyone who has data media destroyed using a shredder, or plans to purchase a shredder themselves, should carefully study

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How Does an Organization Prevent Data Loss From Ransomware?

In recent years, ransomware has repeatedly made the headlines. Organizations and consumers around the world have become

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The Complete Guide to Ransomware

What is Ransomware? The Complete Guide Ransomware is a form of malicious software designed to either block access to a c

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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About

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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