Technology Partners

Data recovery for Kingston customers

Kingston customers receive a 10% discount on all data recovery services.

Contact our team of experts today to recover lost data from any Kingston device, no matter what the situation.

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Your benefits

As a Kingston customer, you will receive:

  • Free courier collection of your device
  • Free evaluation of your Kingston storage media
  • Exclusive 10% discount off all data recovery services
  • A dedicated Data Services Representative to help you every step of the way
  • No risks and no hidden costs
  • No data, no fee
  • Access to expert engineers and over 30 years of data recovery expertise

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

The Data Recovery Process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

5-15 business days

Priority

Priority

Average of 3-7 business days

Emergency

Emergency

24/7 until completion

Frequently Asked Questions

If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?

We are not overwriting the drives firmware but more sideloading a version of our custom firmware that then interfaces with the 'drive's firmware. This is used to apply low-level operations that are not typically supported without our firmware directly interfacing the firmware of the drive.

What is included in the free evaluation report?

The free evaluation report includes:
  • An assessment of the job, explaining the odds for successful recovery
  • A description of the challenges that Ontrack may encounter during the recovery

What will be included in the evaluation report?

Your free, no-obligation evaluation report will provide an estimate of how much of your data we expect to recover, how long we think the recovery will take, and how much it will cost. There are no hidden costs, and we aim to have the report with you within 4 hours.

How fast can you recover my data?

We have a number of service levels for data recovery solutions ranging from 4 hours to 10 days, depending on your requirements.

How long does the data recovery service take?

Each data recovery is unique, and the completion time varies based on the complexity of the job. After the initial evaluation, we provide will you with an estimate of time for the completion of the service.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)