They have excellent customer service.
Carol Pratt | October 05
...worth every penny. Thank you.
Marleke | September 05
I highly recommend Ontrack!
Litfin | March 20
Very efficient company
Charles Wilcox | May 04
Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.
Ontrack and NetApp were honoured with the 'Best of Show Award' at Flash Memory Summit 2019.
Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.
We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.
Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.
Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from any NetApp system. Combined with just-in-time development solutions, 35 years of data recovery expertise and world class customer service, Ontrack are the industry leaders you can trust.
We can recover:
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We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.
Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.
After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.
With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.
Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.
Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.
Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.
If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.
24/7 until completion
Average of 3-7 business days
5-15 business days
Are there any fees for Ontrack Tech Support?
Can Ontrack be trusted to handle extremely sensitive data?
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