Technology Partners

Award-Winning NetApp Data Recovery

We partner with NetApp® to provide cutting edge recovery solutions for all of their enterprise-class NAS and SAN data storage systems.

Ontrack is the only company in the world with the expertise to recover data from ONTAP storage for NetApp systems.

NetApp recommends Ontrack data recovery

Ontrack are recommended by NetApp

Since 2003, Ontrack has partnered with NetApp to provide cutting edge recovery solutions for all of their enterprise NAS and SAN data storage systems.

Ontrack has vast knowledge of NetApp systems, and the expertise to recover data from ONTAP and SANtricity managed storage as well as all NetApp product lines.

Ontrack and NetApp were honoured with the 'Best of Show Award' at Flash Memory Summit 2019.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Our Capabilities

Our Capabilities

Ontrack engineers are experts at recovering data from NetApp’s WAFL file system. Combining pioneering research with NetApp’s R&D, Ontrack’s global engineering team has the expertise to recover missing or corrupted data from any NetApp storage system.

Our global R&D team has developed proprietary software tools and perfected the process to perform successful data recoveries from any NetApp system. Combined with just-in-time development solutions, 35 years of data recovery expertise and world class customer service, Ontrack are the industry leaders you can trust.

We can recover:

  • Deleted files from WAFL or iSCSI volumes
  • Deleted or corrupted virtual disks 
  • Deleted volumes
  • Deleted aggregates
  • WAFL file system corruption
  • Hard drives and RAID failures
  • SolidFire (Element OS)

What NetApp products does Ontrack support?

In addition to our success working with the WAFL file system, Ontrack can recover from all enterprise and mid tier products as well as entry level NAS and SAN products.

If you don’t see your NetApp product listed, don’t worry, we can still recover data from it. Contact us for more information about how we can help you with your specific product and data loss situation.

Storage Systems

Platform OS

Protocols

Protection Products

All Flash FAS

Data ONTAP/WAFL

SAN

SnapMirror

E-Series All Flash

SANtricity

NAS

SnapVault

FAS Hybrid Storage Systems

iSCSI

MetroCluster

E-Series Hybrid Storage Systems

FAS Storage Systems

E-Series Storage Systems

SolidFire All-Flash Array

FlexArray

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Our data recovery services

Contact our specialists immediately if you’ve experienced a data loss to receive a free consultation with our data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for NetApp systems can be performed through our in lab, remote, and onsite services.

In-lab Services
In-lab Services

Our advanced cleanroom facilities increase the amount of data which can be recovered from damaged media. We perform any data recovery where the media needs to be opened in our secure cleanroom environment to avoid further contamination and recover the maximum amount of data possible.

Remote Data Recovery
Remote

Your data is recovered remotely without your media ever leaving your premises. We connect to your system via the Internet to perform a live recovery. Only available when the system is still operational and not physically damaged.

On-site Recovery
On-site

If your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

5-15 business days

Priority

Priority

Average of 3-7 business days

Emergency

Emergency

24/7 until completion

Frequently Asked Questions

Are there any fees for Ontrack Tech Support?

Ontrack Tech Support is free, and available Monday - Friday from 7:30 am - 6:00 pm Central Standard Time (CST).

Can Ontrack be trusted to handle extremely sensitive data?

Yes. Ontrack's Labs are ISO 27001 Certified. Ontrack also receives an annual SOC 2 (formerly SAS 70 II) report from a certified audit firm.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)