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+65 3158-5817
+65 3158-5817
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Technology Partners

Data recovery for Western Digital customers

Expert data recovery services for Western Digital customers

We are a Western Digital Platinum Data Recovery Service Partner.

Western Digital customers receive a 10% discount off our data recovery services. Start your recovery today!

Benefits for Western Digital Customers

Benefits for Western Digital Customers

Thanks to our global partnership, we are proud to offer Western Digital customers the following benefits:

  • Free collection of your device 
  • Free evaluation of your Western Digital product
  • Free data recovery consultation and 24/7/365 global support available
  • An exclusive 10% discount off our data recovery services
  • Fixed pricing, with no hidden charges
  • Data recovery services performed by expert engineers
  • No recovery, no fee policy
  • Complete end-to-end security and peace of mind

Why Ontrack Data Recovery

Gray-Hard Drive 3 Any Time

Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
Gray-Complete Transparency

Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
Gray-Raid 14 unrivaled Global

Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack
Ontrack provides these benefits to Apple customers

Why choose Ontrack?

  • We are a Western Digital Platinum Data Recovery Service Provider
  • We've been recovering data since 1985
  • 22 state-of-the-art data recovery labs around the world
  • Over 500,000 successful data recoveries and counting
  • Over 1,400 years of combined data recovery experience
  • We offer different service levels depending on how quickly you'd like your data back

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

+65 3158-5817 Start Your Data Recovery

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situation – from simple to the most complex and catastrophic.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 until completion

Priority

Priority

Average of 3-7 business days

Standard

Standard

5-15 business days

+65 3158-5817 Start Your Data Recovery

Frequently Asked Questions

Is there a charge for shipping?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

Do you see data recovery getting more cost-effective or more expensive because of the different variations of firmware?

We don't see a difference in the cost of the actual recovery, but there is a time cost. When we are familiar with the drive or firmware variation, we have better support for that drive. In cases when we are seeing new drives for the first time, it can take some time to perform research and development and work with the drive manufacturer to gain knowledge of the drive and the data layout.

If you overwrite the controllers with your firmware, how do you know where the data is randomly laid out or is that stored on the flash itself?

We are not overwriting the drives firmware but more sideloading a version of our custom firmware that then interfaces with the 'drive's firmware. This is used to apply low-level operations that are not typically supported without our firmware directly interfacing the firmware of the drive.

What is included in the free evaluation report?

The free evaluation report includes:
  • An assessment of the job, explaining the odds for successful recovery
  • A description of the challenges that Ontrack may encounter during the recovery

What will be included in the evaluation report?

Your free, no-obligation evaluation report will provide an estimate of how much of your data we expect to recover, how long we think the recovery will take, and how much it will cost. There are no hidden costs, and we aim to have the report with you within 4 hours.

Resources from the Blog

27 September, 2024 7:37:39 AM GMT-04:00

(External) Hard Drive Not Detected or Not Recognized?

Sometimes our storage devices, hard drives, memory cards or other USB sticks are not recognised by the operating system,

21 August, 2024 7:47:51 AM GMT-04:00

What is a hard drive?

The hard drive is one of the most vital elements of all modern computers and is at the heart of our work: data recovery.

30 August, 2022 11:57:58 AM GMT-04:00

Data Recovery 101: Hard Drive Failures vs. Solid-State and Flash Failures

We’ve examined the proper way to assess your data loss situation at the onset and the differences between logical data l

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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KLDiscovery Ontrack Pte Ltd, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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