Our data recovery process is safe, quick and transparent.

If you experience a data loss, at home or at work, trust the industry leader in data recovery. Our four step data recovery process is completely transparent and is designed for your total peace of mind.

Ontrack Hong Kong can help with any data loss situation

With over 30 years data recovery experience, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple cases to the most complex and catastrophic.

Step 1: Free Phone Consultation

During your first phone consultation, Ontrack Hong Kong initiates the process by assessing your data loss situation to determine the best and most cost effective data recovery solution. We provide an overview of the data recovery process including service level options, and review pricing options for data recovery services.

Step 2: Evaluation

Ontrack provides you with a unique service order number and comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:

  • An evaluation of your media to determine the condition of the device and the data
  • An optional guaranteed list of all recoverable files*
  • A guaranteed fixed price for the data recovery service
  • A detailed analysis report from our engineering team

*If you would like a guaranteed file listing report with your evaluation report, then please speak to one of our data consultants about an Ontrack Verifile report. Please note: a fee may be required depending on the service type selected.

Step 3: Data Recovery Service

Following the initial consultation and evaluation, we will send you all of the necessary paperwork that must be signed and returned before we proceed with your recovery. Once received, our engineers will start overcoming any physical or logical damage and recover your data using proprietary tools and techniques.

The exact turnaround time for your data recovery will vary depending on your chosen service level, the damage to your device and the amount of data.

Step 4: Project Completion

Once the recovery is complete, Ontrack provides the following:

  • Copying out your recovered data to a brand new external USB drive (unless otherwise specified)
  • Next day delivery of your recovered data
  • Simple instructions on how to access and reinstall your recovered data
  • World class customer service and technical support staff available for assistance
Ontrack Data Recovery process

Get an evaluation in just 24 hours

Evaluation within 24 hours

Fast, free and absolutely no obligation.

Our initial evaluation service is completely free of charge. Your device will be collected for free and within 24 hours (on average) of receiving your device at our labs, you’ll know whether your data is recoverable and receive a detailed report containing a fixed price quote.

+852 5808 7353 Receive a Free Quote

Data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

Start your data recovery now with a free consultation

Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +852 5808 7353

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