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+852 5808 7353
+852 5808 7353
Start Your Data Recovery

Data Recovery by Solution

Cloud Data Recovery

Time is the enemy when data loss occurs in cloud storage, especially in a multi-tenant environment. To increase the success of any cloud recovery, stop writing to the affected volume and contact a data recovery professional with experience in cloud recovery immediately.

The Ontrack Advantage

We have the experience and proprietary technology to recover your data from cloud services.

We have recovered data for customers with cloud service platforms at every level - from small development project cloud uses to secondary infrastructure deployments, and even nationwide smartphone data servers supporting millions of mobile phone users.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Data Recovery by Ontrack

Cloud Data Recovery Services

Cloud solutions for all platforms and data loss situations.

We recover from all cloud platforms and any type of data loss. This chart has the common cloud platforms and typical data loss scenarios with each.

Cloud Platform

Data Loss Situation

Infrastructure-as-a-Service (IaaS)    

  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption
  • Hardware failure

 

Software-as-a-Service (SaaS)

  • Dropped database
  • Dropped tables
  • Deleted row data
  • System table corruption
  • Corrupt database file
  • Hardware failure

Platform-as-a-Service (PaaS)

  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption

Cloud Storage    

  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or logical volume
  • Accidental volume reformat
  • Snapshot management corruption

The data recovery process.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software to handle data loss situation – from simple to the most complex and catastrophic.

Data recovery process for cloud.

A successful recovery of cloud data requires remote access through your administrator account and verification of the storage device or system and the file system that contains the requested data.

Data Recovery Steps

Description

Stage 1

Target LUN, iSCSI* LUN identification and low-level RAID verification at the storage block level.

Stage 2

    
Datastore volume file system indices are checked for meta-data-to-data stream integrity.**

Stage 3 

Guest file system and contents are verified.

Stage 4

File listing of all recoverable data is completed.

* iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

** Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

Cloud recovery solutions

Cloud recovery solutions

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Remote data Recovery

Remote Data Recovery is the best option for cloud recovery due to the speed of the recovery process. It is the fastest way to access and recover your data. This cloud recovery is completed via a secure internet connection using proprietary tools. This method is not only fast, but cost effective as well.
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In house recovery

Cloud storage providers can experience hardware failures just like any other data storage provider. If this is the cause for the data loss, an in lab or cleanroom recovery may be required, especially if the hardware has been physically damaged.
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Onsite

If the hardware at the cloud storage provider has failed and cannot be moved offsite due to physical size or security reasons, an onsite recovery is required. Our engineers are able to recover data onsite and, in most cases, they complete the recovery within 48 hours of their arrival.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

Consultation Consultation

Consultation

Free consultation with quick and direct access to specialists. Contact our experts directly for comprehensive data recovery advice and a no obligation quote. Available 24/7 for business emergencies.

Evaluation Evaluation

Evaluation

After receiving your storage device, our experienced engineers will undertake an in-depth evaluation. We aim to quickly provide you information on how much data we expect to be able to save, how long it will take and at what fixed costs. Sometimes a more extensive diagnosis is necessary, and we will communicate your options to you at every step.

Data Recovery Data Recovery

Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery.

Data Return Data Return

Data Return

Once the data has been recovered, we will send it back to you in the agreed manner and encrypted on an external storage device.

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How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Emergency

Emergency

24/7 Until Completion

Priority

Priority

2-4 business days

Standard

Standard

5-7 business days

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

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