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+852 5808 7353 Start Your Data Recovery
+852 5808 7353
+852 5808 7353
Start Your Data Recovery

DATA RECOVERY By Device

Desktop Data Recovery

For 35+ years, we have remained the world leader in data recovery for your desktop. Let the experts at Ontrack help you get your data back.

Data recovery for desktop computers.

Along with a dedicated customer service team, our data recovery specialists provide manufacturer-recommended recovery services for desktop computers.

We offer multiple data recovery services for recovering lost or inaccessible data from desktops.

Hardware Failures

Hardware Failures

  • Overvoltage
  • Fall
  • Power failure
  • Liquid damage
  • Fires, floods
Software Failures

Software Failures

  • No boot up
  • Software bugs and errors
  • Incorrect stops
  • Data overwriting
Human Errors

Human Errors

  • Accidental deletion of files
  • Reinstalling the system
  • Partition deleted
  • Accidental reformatting
  • Overwriting files

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

+852 5808 7353 Start Your Data Recovery

Desktop Data Loss Causes

Desktop Computer

Signs that a desktop computer is likely to experience data loss.

Strange noises or grinding sound, blue screen of death and unresponsiveness.

What to do if your desktop is failing:

  • Turn off the computer immediately - further operation may damage data beyond repair
  • Do not restart computer
  • Do not install or re-install any software
  • Do not shake or disassemble a damaged hard drive - improper handling may cause more damage
  • Do not use file recovery or other utility software to attempt repair for a damaged or failed drive
  • Do not attempt to dry a wet computer
  • Never attempt to operate any visibly damaged devices
  • Contact data recovery specialists providing Ontrack Data Recovery services immediately

Following these tips will increase the likelihood of data recovery success for your desktop computer.

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How can power outages cause desktop data loss?

Many people don’t realize that an issue with the power supply can lead to data loss. But our team of data recovery experts frequently help customers whose data was lost during a power outage.

When power outages occur, desktops are suddenly turned off without notice. This not only leads to the loss of any unsaved data, but it can also lead to the corruption of existing files.

A sudden power outage can also have a long-term impact on the desktop’s hard drive, with frequent outages making the device more likely to crash, while significantly reducing its lifespan.

So how do you protect yourself from the data loss associated with power outages? Making regular, automated backups will help avoid data loss if outages do occur, while surge protectors can help protect your desktop from damage.

If you’ve lost desktop data as the result of a power surge, get in touch.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

5-7 business days

Priority

Priority

2-4 business days

Emergency

Emergency

24/7 Until Completion

+852 5808 7353 Start Your Data Recovery

Frequently Asked Questions

Are there any extra charges for an evaluation?

The entire evaluation process is free, and we target a four-hour turnaround for the initial report.

What information is included in the free evaluation report?

The free evaluation report provides you with an assessment of the job, including the potential for success, and also describes the possible challenges we might encounter.

How will my recovered data be returned to me?

Upon completion, your recovered data will be extracted onto an encrypted external drive and shipped to you.

Is there a charge for shipping?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

How will my recovered data be organized?

Our goal is to restore your files to as close to their original folder structure as possible. However, there are some cases where irreparable damage to the media or directory prevents us from delivering a perfect file structure. In these situations, we organize your recovered files by their file type such as spreadsheets, word processing, presentations, etc.

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Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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