Ontrack and Apple data recovery
Ontrack is the world’s leading data recovery provider and has been authorised by Apple since 1999.
With 35 years of industry experience and 22 laboratories worldwide, we recover data in certified ISO 5 cleanroom environments from all types of media – hard drives, SSDs, fusion drives, Macs, iPhones, and iPads.
As an Apple customer, you can benefit from:
- Free collection of your Apple device, from your location
- Preservation of your Apple product warranty
- Free comprehensive evaluations
- No recovery, no fee policy
- No hidden charges
- Access to our expert Apple Certified Technicians
- Complete end-to-end security and peace of mind
Expert Apple data recovery services
Ontrack can recover lost, deleted, corrupt, or damaged files from your iMac, MacBook, iPhone, iPad, Time Capsule, or any other Apple device.
Our team of data recovery experts include Apple Certified Macintosh Technicians (ACMTs) and Apple Certified iOS Technicians (ACiTs). They routinely recover inaccessible emails, texts, photos, contacts, videos and any other data types from Apple devices that have suffered file system corruption, physical damage, file deletion, liquid or fire damage. Ontrack’s global R&D team have specialist knowledge of Apple products and have developed hundreds of proprietary software tools to ensure that we can recover data from Apple’s entire line of products, including the latest models. Combined with years of experience, advanced software tools and industry partnerships, Ontrack’s engineering team is unrivalled in its capabilities, expertise, and success.
Our data recovery process
Four simple steps to get lost data back from your Apple device:
Contact us 24/7/365 to get a free phone consultation. We will work with you to determine the most cost effective recovery solution and service level based on your specific needs.
Within 24 hours of receiving your device, our engineers will inspect your device for free. You will receive a fixed price quote for the recovery work, including an overview of service levels and timeframes.
With your approval, our expert engineers will recover your data using proprietary tools and techniques. The recovery time will depend on your chosen service level and the complexity of the work involved.
Once your data has been recovered, we’ll send it back to you on a brand new external hard drive, which is encrypted for security and shipped via next day delivery.
How fast do you need your data back?
We understand the urgent need to recover data and offer service levels to meet your needs.
Standard5-7 business days
Priority2-3 business days
Emergency24/7 Until completion
Our initial consultation is always free. We work closely with our customers to provide an overview of our recommended course of action, the outlook for success, timing, and costs involved. Customers are never charged until they approve a documented path forward for their data recovery job. Estimates for evaluations and recovery can vary depending on customer urgency, device type, capacity, number of files, transfer speeds, and complexity of the data loss situation.
Data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
Start your data recovery now with a free consultation
Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.