Managing archived data is critical to reducing risk and cost in your enterprise.

With over 30 years of data recovery heritage, Ontrack’s tape services team provides clients peace of mind when accessing legacy data on tapes and virtual backup environments. Our proprietary tools allow us to read and recover data from any tape type, regardless of backup method and infrastructure.

A trusted tape services provider.

With Ontrack Hong Kong's tape services you can respond to time-sensitive restore requirements, save on archiving costs, reduce the risk of retaining uncompliant data and keep legacy data accessible.

By trusting us to help manage your legacy data, you will not only be able to quickly react to requests, achieve compliance with GDPR, better manage what data you keep and where you store it, but also reduce storage and maintenance costs.

Expert tape management services


We recover from all tape media.

AITQIC1/2" Open Reel
CartridgesMini Data CartridgeSLR

Custom Tape Services


Manage your library of tapes for easy data access and identification when urgent restore requests arise. Assess current IT infrastructure support, data integrity, and data retention compliance.

Tape auditing


An efficient method to create a complete overview of your long-term archive. Receive a precise list of the data contents on each tape.

Tape migration


Convert your legacy media in a secure, efficient and cost-effective manner. Consolidate your archives onto one, unified cloud platform of choice.

Tape cataloguing


Assistance quickly retrieving granular data from your tape archives ensuring you are able to comply with legal and government requests.

Tape restoration

Tape Services Process Overview

Join over a half million people and businesses who have trusted Ontrack to recover their data.



Complimentary Consultation

With 24/7/365 phone support, our data recovery experts will assess your needs and discuss options.



Proof of Concept

Sample tape restoration is provided to validate service expectations.



Tape Processing

Client approves the project and tapes are processed according to client requirements.



Project Completion

Data is securely returned via FTP or on encrypted media.

Benefits of leveraging Ontrack's tape services team

IT Department Benefits:

  • Reduce expenses associated with managing and storing backup tapes
  • Consolidate backup infrastructure, decreasing hardware, software and storage needs
  • Improve responsiveness and reduced involvement of IT staff during eDiscovery, internal investigations and regulatory requests orders
  • Access to damaged tapes (reformatted, overwritten, broken)

Legal Department Benefits:

  • Organization of important data for compliance and regulatory needs, including GDPR
  • Decreased eDiscovery, internal investigation and regulatory request costs through smaller, more manageable data volumes
  • Faster response time if data retrieval request orders arise

Why choose Ontrack Hong Kong?


Supporting All Environments and Tape Formats

Ontrack develops proprietary software for tape restoration and data recovery, meaning that we can ensure your tape data is always accessible, even when the legacy environment is no longer available.


When Time Is of the Essence

IT departments can be faced with cumbersome restorations when responding to time sensitive requests. Depend on Ontrack to quickly recover and produce information on tapes and virtual backup environments.


State-of-the-Art Security

Data in our possession is secured by the most advanced data security and disaster recovery technology available. Our data centers are ISO/IEC 27001 and SOC Type II certified and GDPR, HIPAA, and CPRA compliant.


Solving Complex Data Challenges

As an integrated KLDiscovery business, Ontrack has a network of professionals with expertise spanning the information governance and eDiscovery spectrum to support the litigation, investigation and compliance needs of our clients.

Join over a half million people and businesses who have trusted Ontrack to recover their data.

Get a tape services quote

Why work with Ontrack Hong Kong?

  • World leading data management services and software since 1985
  • International coverage with laboratories across the globe for multi-site / jurisdiction cases
  • 24/7/365 availability
  • Over 30 years of technical experience and R&D capabilities to solve even the most challenging tape situations
  • Proprietary software tools that work independently of backup infrastructure/software
  • Strict security policies with chain of custody if required