Ontrack performs hard drive (HDD) data recovery from any make, model, brand or operating system and from all types of data loss.

For 30 years we have remained the industry leader in data recovery. Let the experts at Ontrack help you retrieve your data.

Which hard drive (HDD) type/model can we recover data from?

Ontrack is authorised by Western Digital, Fujitsu, Hitachi, Samsung and Toshiba to open and repair their hard drives for data recovery without voiding the warranty.

Here are hard drives examples from which we recover data every day:

 

Support Types

PATA (IDE, EIDE)

SATA

SCSI

SAS

Fiber Channel

USB

Firewire

eSATA

  

Hard Drive Brands

Dell

Samsung

NetApp

Fujitsu

Seagate

HP

Hitachi GST

Toshiba

Western Digital

Can't see your hard drive listed? Don't worry, Ontrack can recover from any type or brand of hard drive.


Free hard drive consultation

Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same.

Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery.

+852 5808 7353
Expert data recovery services

Why choose Ontrack Hong Kong

Our data recovery process is simple, transparent and sage. We are pioneers in data recovery.

 

Any Hard Drive

We can recover data from any make or model of hard drive. If your drive is inside a laptop, desktop or RAID, we'll let you know if it can be removed first or if you need to send us the whole system to us.

 

Any Situation

We can recover from all types of data loss, including deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more. Whatever your situation, we can help.

 

Any Time

After over 30 years of data recovery expertise, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.


Hard drive mechanical failure services

Mechanical failures

Mechanical failure means that your hard drive is not working due to physical damage. If your HDD is making clicking or grinding noise, it could be due to a head crash or motor failure.

Physical failures require a cleanroom environment in order to open the hard drive without causing further data loss. Contact us today to and avoid further damage to your HDD.

+852 5808 7353 Begin your recovery

Logical failures

Logical data recovery doesn't involve physical repairs, but results from damage due to a lost partition or accidental reformatting of the drive.

Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. For logical damage, you can try using our data recovery software, Ontrack EasyRecovery as a DIY recovery option.

Learn more about DIY recovery
DIY data recovery software

Data recovery process

From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.

When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.

24 hour data recovery evaluation

Free hard drive evaluations for businesses

Fast, free and no obligation.

We pick up your media free of charge from any Hong Kong location. You'll receive the evaluation result and a fixed price quote within 24 hours of receiving the media at our labs. Request your free collection and start your recovery today:

+852 5808 7353 Start your recovery

Join over a half million people and businesses who have trusted Ontrack to recover their data.


Hard drive is not working? What's the next step?

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Do Not Power On

Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or permanent data loss.

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Keep It Wet

Do not dry out your hard drive. Corrosion to the media begins with drying and increases loss of data. Do not use DIY recovery software. Recovery software should only be used on fully-functional media. Time is critical, contact us as soon as possible.

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Strange Noises

Turn off the power. Clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.

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Data Recovery Software Option

If you're HDD is still working, but the files were accidentally deleted, reformatted or have gone missing, our DIY data recovery software could help. Download a free trial of the software for a list of recoverable files. If your files can be found, simply purchase the full licence to download the data.

What to do when your hard drive isn't detecting

Sometimes data storage devices, HDDs, memory cards or USB sticks are not recognised by the operating system, making it impossible to access professional or personal data.

Here is some tips you can follow.

Start your data recovery now with a free consultation

Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

Additional comments

* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +852 5808 7353

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