Which hard drive (HDD) type/model can we recover data from?
Ontrack is authorised by Western Digital, Fujitsu, Hitachi, Samsung and Toshiba to open and repair their hard drives for data recovery without voiding the warranty.
Here are hard drives examples from which we recover data every day:
PATA (IDE, EIDE)
Can't see your hard drive listed? Don't worry, Ontrack can recover from any type or brand of hard drive.
Free hard drive consultation
Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same.
Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive recovery.
Why choose Ontrack Hong Kong
Our data recovery process is simple, transparent and sage. We are pioneers in data recovery.
Any Hard Drive
We can recover data from any make or model of hard drive. If your drive is inside a laptop, desktop or RAID, we'll let you know if it can be removed first or if you need to send us the whole system to us.
We can recover from all types of data loss, including deletion, reformatting, electronics failure, physical damage, water or fire damage, viruses, corruption and much more. Whatever your situation, we can help.
After over 30 years of data recovery expertise, we know that data loss doesn't wait for a good time. That's why we offer a range of service levels to help you recover lost data 24/7/365.
Mechanical failure means that your hard drive is not working due to physical damage. If your HDD is making clicking or grinding noise, it could be due to a head crash or motor failure.
Physical failures require a cleanroom environment in order to open the hard drive without causing further data loss. Contact us today to and avoid further damage to your HDD.
Logical data recovery doesn't involve physical repairs, but results from damage due to a lost partition or accidental reformatting of the drive.
Common logical data loss issues include file deletion, corruption, or file directory damage from a virus or malicious program. For logical damage, you can try using our data recovery software, Ontrack EasyRecovery as a DIY recovery option.
Data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
Free hard drive evaluations for businesses
Fast, free and no obligation.
We pick up your media free of charge from any Hong Kong location. You'll receive the evaluation result and a fixed price quote within 24 hours of receiving the media at our labs. Request your free collection and start your recovery today:
Hard drive is not working? What's the next step?
Do Not Power On
Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or permanent data loss.
Keep It Wet
Turn off the power. Clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.
Data Recovery Software Option
If you're HDD is still working, but the files were accidentally deleted, reformatted or have gone missing, our DIY data recovery software could help. Download a free trial of the software for a list of recoverable files. If your files can be found, simply purchase the full licence to download the data.
What to do when your hard drive isn't detecting
Sometimes data storage devices, HDDs, memory cards or USB sticks are not recognised by the operating system, making it impossible to access professional or personal data.
Here is some tips you can follow.
Start your data recovery now with a free consultation
Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.