Data Recovery by Device

SSD Data Recovery

SSD recoveries require special knowledge to avoid further data loss. Our team is highly experienced in data recovery from SSDs. We use proprietary tools and techniques to retrieve your data. Many say it cannot be done, but Ontrack has recovered all types of data loss from SSDs.

Our close collaboration with all major manufacturers combined with the world’s largest R&D engineering team allows us to create solutions for SSD data recoveries from individual drives to enterprise storage systems.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

SSD Data Recovery Services

We recover data from any make, model or brand of SSD.







PNY Technologies®

Western Digital®




OCZ® Technology

Kingston Technology®





What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.


Typical causes of SSD data loss.

We use proprietary tools and techniques to retrieve your data.

Here are some common failure types with SSD drives:

  • Electronic component failure
  • Controller chip failure
  • Flash cell degradation from natural use
  • Power surges or failures
  • Damage to printed circuit boards
  • Damage to connectors
  • Data corruption after firmware updates

Our data recovery experts can overcome technical challenges that are unique to SSD and flash technology, such as decoding complex SSD data structures for individual brands, specialised controller chips, and many other SSD specific issues.

Ontrack EasyRecovery

SSD Data Recovery Software

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery software is an option.

Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.


Encrypted SSD: We can recover it!

Security is a major concern for individuals and businesses, and as a result many SSDs use either hardware-based or software encryption. At Ontrack we apply our proprietary “decryption-on-the-fly” process to drastically reduce the time it takes to decrypt and recover your data.

We require the encryption credentials such as a user key, password, pass-phrase, or encryption software key file in order to decrypt the data. Ontrack engineers also work with companies that utilise a challenge / response methodology for providing the decryption credentials for their environment.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



5-7 business days



2-4 business days



24/7 Until Completion

Frequently Asked Questions

Does implementing SSD storage introduce difficulties for Microsoft SQL Server recovery?

Before making a move to an SSD-based SQL Server data stores, CTOs need to decide:
  • How great a risk SSD failure poses to SQL Server recovery operations.
  • Which technology provides the best balance of performance and reliability (SSD vs. HDD).
  • How to monitor the SSD drives on which logs are stored to assess health.
  • How to recover data from a failed SSD in the event of a disaster or drive failure.
It is also important to remember that the strongest feature of SSDs - a lack of moving parts - is also one of the greatest weaknesses. SQL data recovery from a failed SSD drive is an expert job, usually requiring professional assistance. Where platters could be removed and cloned from a traditional spinning disk in a cleanroom environment, SSD memory chips are typically harder to recover.Data recovery from SSD memory cells is possible, but it remains a complicated procedure. And because any SQL Server deployment needs to include data recovery provisions as part of its plan, CTOs and systems architects need to consider and mitigate the impact SSD outages can have on availability.

How has data recovery changed with NVME/Flash vs old spinning disk for recovery percentages?

Ontrack is leading the way in terms of research and development expenditures for SSD data recovery, and we continue to learn and develop new recovery methods all the time.

Will putting a bad hard drive in the freezer make it work?

Unfortunately, placing a hard drive into a freezer will not bring it back to life. This piece of advice was valid for hard drives manufactured roughly between 1989-1995 and was identified as a way to solve a unique problem known as "stiction.” The word stiction is derived from the words "static” and "friction” and was used to describe an issue where the read/write heads stuck to the platters preventing the motor from spinning. In theory, placing a hard drive into a freezer was meant to help free the stuck heads through the contraction of the metal components. As many people discovered, this wasn't always successful. Today, modern hard drives are manufactured differently from those early days, and stiction is an infrequent problem. With the massive amount of information available on the internet, the old "freezer trick” tip lives on even though it has no affect on modern hard drives.

Does recovering data from an SSD require a specialized environment like a cleanroom?

SSDs do not need to be opened inside a cleanroom. Unlike common hard drives that contain spinning platters sealed inside an enclosure, SSDs have no moving parts but are still susceptible to other types of failures.

Does using drive wiping software damage an SSD?

Typically, drive wiping software does not damage an SSD drive; however, it might cause the NAND flash cells to wear out faster.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)