If your device has been damaged by water, heat, or fire, or it’s been dropped or suffered any other type of damage, we can help you get your data back.

At Ontrack Hong Kong, we perform data recovery from damaged devices of any make, model, brand, or operating system. For 35 years, we have remained the world leader for recovering from all types of data loss. We’ll provide a free analysis and a fixed quote. No obligation, no hidden costs. 

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What sort of damage do you need help with?

When water comes into contact with your electronic device, it affects both the external electronics and the internal hardware. The water gets everywhere and can cause corrosion. There are different types of water damage – general water damage, flood damage, and saltwater damage.
Heat damage caused by fire can damage the devices external and internal electronics. The amount of damage will depend on the intensity of the heat. In addition to the heat damage, smoke can also get into the device’s hard drive, making the platters difficult to read.
Heat damage is often caused by fire, but it can also be caused by elements within the device overheating. Overheating can reduce the space between the read/write heads and platters and, if they come into contact with each other, data may be lost.
A power surge is a sudden spike of electrical current in your home or office. Although power surges don’t last long, they can cause significant damage and data loss.
Dropping your device can cause major damage. Even if it doesn’t look as though the device is damaged from the outside, the internal damage can be significant and result in the loss of data.

We recover data from damaged devices 

600K+

Recoveries and Counting.

50K+

Recoveries per year

35+

Years in Business

Here’s how we recover data from your damaged device

We recover your lost data in four simple steps

 

Consultation

Contact us for a free phone consultation. We will work with you to determine the most cost-effective recovery solution and service level based on your specific needs.

  

Free Evaluation

Evaluations are fast and free. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

  

Data Recovery 

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files. 

  

Data Return 

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge. 

How fast do you need your data back?

We understand that your device is damaged, timing can be critical. So we offer a range of different services to meet your needs. Choose from:

Standard

5-7 business days

Priority

2-4 business days

Emergency

24/7 Until completion

Please note: These average turnaround times and can vary depending on the severity of the damage, the quantity of data, and data transfer speeds. 

Contact us, the data recovery experts.

Eagerness to access lost data leads many people to attempt to fix their devices themselves, or take them to general IT support providers rather than experienced data recovery experts. And, while you might think it’s ‘worth a try’ before you do anything more serious, these methods can cause more harm than good and may even lead to permanent data loss.

So, before you try putting your water damaged device into the freezer for a ‘quick fix’ or opening a device with physical damage up at home, give us a call – we’ll be more likely to get your data back if we’re starting from scratch.

Recovering data from a damaged hard drive

Join over a half million people and businesses who have trusted Ontrack to recover their data.

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Start your data recovery now with a free consultation.

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Step 1

Device Type
Step 2

Data Loss Reason
Step 3

Details & Evaluation

What type of device do you need data recovery for?

What is the main reason for your data loss?

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* The free evaluation may not be possible. Please contact us or enter your details and we will contact you as soon as possible. In case of assistance please call: +852 5808 7353

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