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+852 5808 7353 Start Your Data Recovery
+852 5808 7353
+852 5808 7353
Start Your Data Recovery

Data Recovery by Solution

Damaged Device Data Recovery

If your device has been damaged by water, heat, or fire, or it’s been dropped or suffered any other type of damage, we can help you get your data back. At Ontrack, we perform data recovery from damaged devices of any make, model, brand, or operating system. For 35 years, we have remained the world leader for recovering from all types of data loss. We’ll provide a free analysis and a fixed quote. No obligation, no hidden costs.

What sort of damage do you need help with?

Drops or Physical Damage

Dropping your device can cause major damage. Even if it doesn’t look as though the device is damaged from the outside, the internal damage can be significant and result in the loss of data.

Water Damage

When water comes into contact with your electronic device, it affects both the external electronics and the internal hardware. The water gets everywhere and can cause corrosion. There are different types of water damage – general water damage, flood damage, and saltwater damage.

Lightning Strikes & Power Surges

A power surge is a sudden spike of electrical current in your home or office. Although power surges don’t last long, they can cause significant damage and data loss.

Heat Damage

Heat damage is often caused by fire, but it can also be caused by elements within the device overheating. Overheating can reduce the space between the read/write heads and platters and, if they come into contact with each other, data may be lost.

Storm and floods

Flood and storm damage can be more severe than general water damage because the device is likely to have been submerged for longer and in different types of water.

Fire Damage

Heat damage caused by fire can damage the devices external and internal electronics. The amount of damage will depend on the intensity of the heat. In addition to the heat damage, smoke can also get into the device’s hard drive, making the platters difficult to read.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

Recovery Process
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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

Customer Portal
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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

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Data Recovery Services

Damaged Device Data Recovery

Eagerness to access lost data leads many people to attempt to fix their devices themselves, or take them to general IT support providers rather than experienced data recovery experts. And, while you might think it’s ‘worth a try’ before you do anything more serious, these methods can cause more harm than good and may even lead to permanent data loss.

So, before you try putting your water damaged device into the freezer for a 'quick fix' or opening a device with physical damage up at home, give us a call – we’ll be more likely to get your data back if we’re starting from scratch.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Consultation

Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

+852 5808 7353 Start Your Data Recovery

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.

Standard

Standard

5-7 business days

Priority

Priority

2-4 business days

Emergency

Emergency

24/7 Until Completion

+852 5808 7353 Start Your Data Recovery

Related Data Recovery Services

Hard Drive Recovery

Retrieve lost data from any model, brand, or operating system.

SSD Recovery

Recover data from any make, model, or brand of solid-state drive (SSD).

External Hard Drive Recovery

Regain access to critical files and other lost data from a hard drive.

Server Recovery

Get failed servers back up and running again and recover lost data.

RAID Recovery

Repair, recover, and reconstruct RAID data that has become inaccessible.

Tape Recovery

Recover tape data from corruption, physical damage, or software errors.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.

39

Years

In the business

1

Million+

Customers and growing

120

Petabytes+

Of recovered data

73,661,023,683

Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

Start Your Data Recovery
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KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)

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