Articles & FAQ

Service Cloud - This is Your Data Recovery

Putting you in control of your data recovery

Losing your data can be extremely worrying, especially when it feels like the situation is totally out of your control.

So, when you trust OnTrack to recover your data, you’ll have access to a secure website where you can monitor your data recovery 24/7. We’ll also provide you with a list of recoverable files before we start work, so you know exactly what you’re paying for.  

View your job status and reports any time you want

View your job status and reports any time you want.

You can log into the Data Recovery Service Cloud portal 24x7x365 to see the status of your recovery and access your Verifile reports. 

The portal allows access to all of the information necessary to determine if important files can be recovered before committing to recovery fees and proceeding with an actual recovery.

Check on your Job

Check on your job any time, day or night.

Easy to Use

Easy to use management portal with everything you need to know about your recovery.

Complete Listing

Complete listing of recoverable files.

Contact Info

Contact information for your support specialist at your fingertips.

Let's get started!


Begin your free data recovery evaluation by completing the form below.


If you have an existing data recovery job, log in to our customer portal.


View your Ontrack Verifile reports.

Please note, if you experience any issues viewing your reports in the customer portal, you can download the stand-alone Verifile viewer here. If you need access to the original Ontrack Online portal, you can access it here.

What Our Customers Say About Our Data Recovery Services

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Why Ontrack for data recovery?

As leading US data recovery experts and backed by the largest R&D team in the world, our skilled and experienced team have the knowledge, experience, and tools to recover your data effectively, no matter how complex the case is.

Whether you need to retrieve data from your phone, hard drive, laptop, desktop, SSD, or any other device, we can help. From our state-of-the-art data recovery labs, we have carried out over 500,000 successful data recoveries…and counting. Because we understand that data loss can happen at any time, our engineers work 24/7.

And, with our dedicated Customer Portal, we’ll make sure you’re in control of the data recovery process from start to finish. Get in touch for your free consultation and to find out more about how we put you in control of the data recovery process.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)