Technology Partners

VMware Data Recovery

VMware Data Recovery Service Experts

Ontrack engineers are VMware data recovery experts. When you need data recovered from even the most complex virtual environments, we are here to help. Start your recovery now with a free consultation.

A trusted VMware® data recovery partner.

Your trusted VMware® data recovery provider

Thousands of VMware customers have relied on Ontrack to successfully recover data lost due to accidental deletion, hardware failures, or corrupted virtual environments.

Our global R&D team has developed proprietary recovery techniques and can recover lost or inaccessible data from nearly any virtual machine, server, or system. Our close partnership with VMware support allows us to help customers with even the latest software releases.

Common causes of data loss on virtual storage devices.

Common causes of virtual data loss

There are many causes of data loss in a virtualised system. Fortunately, Ontrack has expertise to recover data from almost any situation.

Examples of what we can recover:

  • Re-formatted VMware ‘Datastore’
  • Corrupted virtual disk files (VMDK)
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files (VMDK)
  • Deleted snapshots
  • Traditional RAID and hardware failures
  • VMware vSphere
  • vSAN
  • Virtual Volumes (VVols)
  • Fusion for Mac
  • Workstation Pro
  • Corrupted file systems

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Our data recovery services

If you’ve experienced a data loss, contact us as soon as possible to get advice from our expert data recovery engineers.

Time can be critical, and the odds for successful data recovery are higher when no previous attempts have been performed. Decades of experience confirm that this is critical for saving your valuable data. Data recovery for VMware systems can be performed through our in lab, remote, and onsite services. 

On-site Recovery

OnsiteIf your system cannot leave your premises, our engineers can bring their recovery expertise to you. This option is only available for an emergency service. For onsite data recovery, the system must be operational.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



5-7 business days



2-4 business days



24/7 Until Completion

Frequently Asked Questions

Will my data be safe?

We will not look at your data and follow strict IT security protocols and are audited every year. Each of our staff undergoes a background check prior to being hired and our facilities are secured with cameras and badged entryways. Currently, our cleanroom environment is ISO-5 standards certified.

Can Ontrack recover from a server or a virtual machine infected with ransomware?

Ontrack's investment in the development of specialized software allows us to recover data from ransomware-encrypted systems, virtual machines, backup files, tapes, and other storage media. Ransomware incidents vary on the type of payload, and data recovery can be complex. Ontrack provides the best possible solutions for data recovery success.

How does Ontrack recover data from virtual machines stored in Veeam backups?

Our engineers, with 35 years of research, experience, and development in data recovery, have the knowledge and tools to recover your data. Ontrack experts can recover data from Veeam and virtual machines backed up with it, such as from VMware and Hyper-V. All necessary steps are taken to ensure data integrity and recover the data as quickly as possible.

What are the top data loss causes from a virtual machine?

  • Re-formatted 'Datastore'
  • Corrupted virtual disk files
  • Corrupt VMFS Datastore volumes
  • Deleted virtual disk files
  • Deleted snapshots
  • Corrupted file systems
  • Traditional RAID and hardware failures

Our virtual machine performance has degraded. Should we be worried?

Virtual machines may slow down due to a number of reasons. Although these will not lead to direct data loss, you should proceed with caution and backup as soon as possible. Follow these steps to resolve the performance issue:
  • Test the storage device for hardware issues and the file system for corruption.
  • Check the version of the virtual machine software on the host computer to ensure the latest version is installed.
  • Be sure that antivirus software is properly installed and updated regularly.
  • Check the virtual machine host software settings to ensure they set up properly.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)