Data Recovery by Device

Phone and Tablet Data Recovery

Data lost from your phone or tablet doesn’t have to be permanent. We can help in almost any situation. Ontrack Hong Kong can help you quickly recover lost data including contacts, text messages, photos, music, videos and more.

Mobile devices and brands we recover data from

Whether you have a mobile phone, tablet or music player, our expert mobile data recovery service can get your lost data back.

Why Ontrack Data Recovery

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Multiple Service Offerings

Ontrack offer's flexible service offerings to meet your unique needs and budgetary considerations. Our experts are on standby 24/7/365.

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Complete Transparency

We want you to have control over your data recovery process. You'll know exactly what can be recovered before paying.

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Unrivaled Global Expertise

Backed by the world’s largest R&D team, we have the knowledge and ability to address your unique data recovery needs.

Mobile Phone Data Recovery Services

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If you do not see your device listed here, please contact us for a full list of devices.

What Our Customers Say About Our Data Recovery Services

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4-Step Data Recovery Process

We ensure that our process is transparent, quick and safe. You’ll be informed every step of the way for complete peace of mind.

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Contact us 24/7 worldwide to obtain a free data recovery consultation and written price quote.

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Free Evaluation

The entire evaluation process is transparent with no hidden costs. Once we receive your device, our engineers recommend the best solution, send a fixed price quote and an overview of service levels and delivery schedules.

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Data Recovery

With your approval, we recover your data based on your chosen service level. Through our secure portal you can track the status of your recovery and view a list of recoverable files.

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Data Return

Once your data has been recovered, we’ll send it back to you on an encrypted external device via next day delivery free of charge.

Phone and Tablet Data Loss Causes

Comprehensive mobile phone services

What are common issues we deal with?

Here's some of the common issues we can overcome:

  • Software issues
  • Liquid damage
  • Smashed screens
  • Broken connector/charging ports
  • Dead batteries
  • Severe physical damage

Need help with something else that isn't listed? Get in touch with us today to find out how we can help you.

Mobile device recovery experts

Why choose Ontrack Hong Kong?

Our proprietary technology makes us pioneers in the data recovery industry.

Our engineers have the expertise and custom created data reconstruction programs necessary to identify, separate and reassemble the flash memory used in modern smartphones and tablets. We will use every resource at our disposal to recover your mobile data.

How Fast Do You Need Your Data Back?

Our team of trusted experts are on standby to help. We offer flexible service offerings to meet your unique needs and budgetary considerations.



5-7 business days



2-4 business days



24/7 Until Completion

Frequently Asked Questions

Can dropping my phone damage it?

While it may seem that dropping your iPhone or Android device may not be a big deal, there could be more to the damage than simply a cracked phone screen. The device may have suffered damage to its logic board or other internal components which could lead to data loss.

What is considered physical damage on phones?

Physical damage to a phone may include a cracked frame, missing keys or buttons, loose screws, a shattered or cracked screen or a discoloured screen display.

How will my recovered data be returned to me?

Upon completion, your recovered data will be extracted onto an encrypted external drive and shipped to you.

Is there a charge for shipping?

No, Ontrack pays the cost of shipping to our facilities. For your convenience, we email you a prepaid shipping label to attach to your box. Simply drop it off with your local shipping office, or schedule a pickup at your location.

How will my recovered data be organized?

Our goal is to restore your files to as close to their original folder structure as possible. However, there are some cases where irreparable damage to the media or directory prevents us from delivering a perfect file structure. In these situations, we organize your recovered files by their file type such as spreadsheets, word processing, presentations, etc.

Experiences that matter

Ontrack has extensive experience with all types of data loss scenarios. Our goal is to provide our customers with peace of mind in the event of data loss due to hardware failure, human error, natural disasters or cyberattacks.



In the business



Customers and growing



Of recovered data


Of data files recovered over the last twenty years... and more and more every day!

Start your data recovery now with a free consultation.

Contact our team of experts.

KLDiscovery Ontrack (H.K.) Limited, 148 Electric Road 12/F, Unit 1203A, North Point, Hong Kong (see all locations)